Avis Budget GroupReviews of avis-europe.com

I rented a car for 2 wks from Avis/Budget at Gardermoen airport on Oslo, Norway. No problem for the entire 2 wks. I returned the car by dropping the keys in the contactless key drop. 3 weeks later I was informed that I am responsible for significant damage along both sides of the car. Photos were taken 7 hours after my return time. Clearly someone else (Avis employee or another renter) damaged the car and my credit card insurance is going to pay for it. Never again, Avis!

Myself and my family were going to Mallorca the first week in June, we normally book a car for a couple of days. The week before our holiday Air Lingus recommendations for car hire for 2 weeks the price was very good and it was with Avis budget Palma, my husband booked a petrol car for the 2 weeks and we could pick it up in Palma airport. When my husband went to collect the car they said he had booked an Electric car, my husband said why would I book an Electric car when I had never driven one and the car he booked was petrol, my husband said he didn't want the car and wanted what he ordered. The girl said would you like the change the car to petrol he said yes the girl then went onto say we would have to pay an extra 25eur a day to change the car, my husband said but I ordered a petrol car in the first place and you want extra money for your mistake. My husband said no he wouldn't be paying any extra they also wanted €22eur a day for car insurance my husband said no and the girl said if there was any damage to the car we would have to pay €2000.00 and that the car had to be 70% when we dropped the car back or we would have to pay €200. We took the car for the 2 weeks but having the car completely ruined our holiday the stress of trying to charge it was absolutely awful I cried most of the holiday, we even spent 2 whole days driving around looking for chargers. We went to petrol stations only to be told we had to have a Spanish driving licence, we went to a supermarket and we were told to download apps after apps, some of the apps wanted my husbands bank details, passport and driving licence details. We went to Palma and taught we could charge it in the car park only to find out we needed a certain card but you could only get it if you were a resident of Mallorca. Mallorca Doesn't have the infrastructure to cater for electric cars. We went to Cala dor they only had 2 charges and they weren't working, we were staying in PortoColom and they had 4 but only 2 were working but they were always in use. One day we got to charge out car for 4 hours within the 4 hours it went from 69%- 74%, at one stage we were at 20%and we didn't even know if the car would get us back to the airport, eventually we got to charge the car and had to leave it charge for 2 days. The stress over the car was awful and all I could do was cry. I'm not sure what Avis budget are trying to pull with tourists but the people in front and behind my husband when collecting the car had ordered petrol and were given Electric cars. I feel that nobody is hiring Electric cars so they are just telling people that's what they hired when they collect the cars, my advice is when hiring from this company screen shot everything take pictures of the car when you collect it and when dropping it back also take pictures of the Percentage in the car when dropping it back. Since I've gotten home I've been trying to contact this company to complain but I can't find any details to contact them. We have been going to Mallorca for years and never has our holiday been ruined over a car. When we collected the car we couldn't believe how many Electric cars were in the car park for hire, even the residents were we were staying said no one wants the Electric cars.

Waited for over an hour for pick up at Geneva airport. Was given a car that was covered in scratches and paperwork that showed no such scratches. I therefore had to delay my trip, go back to the representative and wait and have the vehicle details updated, so that I did not get charged for this damage upon my return. A month later they informed me there was fine imposed on the car during my rental! They have charged me 42 euro for giving my details to a third party. Really! 42 euros for checking a database for my name and address, seems like another con trick. I won't be using Avis in the future.

Rented a small car from Avis/Budget in Catania airport as Hertz were out of stock due to changing their fleet. The Corsa had so many scratches that they circled the entire car on the damage report at pick-up. When I returned the car a week or so later they pointed out what they said was a new scratch. They did admit it was just a few millimetres and perhaps wouldn't cost so much. A few days later, and without any supporting paperwork or invoice, a charge of over €300 appears on my card.

Car and service at Bratislava were fine. When my security deposit was taken and not returned for no reason Avis Budget did very little to help get it back and just passed the buck to the credit card company even though they have my stolen EUR 900 in their bank! After much wasted time calling and emails my credit card company has had to open a dispute to get it back which is ongoing after 2 months. I am disgusted and will never use Avis Budget again. They do state in their terms and conditions it is the credit card company responsibility but that is a poor get out clause to say sorry tough luck you are on your own. I have hired cars many times and never had this trouble before. Paul Newbold