AvantreeReviews of avantree.com

From the quality of packaging, to the individual labeling of each part of the contents, ease of connecting to my Brava Sony (12 year old) to the outstanding sound and clarity, this head set is the finest on the market!

Avantree assigned me one contact person "R", who has been very communicative and proactive in helping me resolve my headphone issues. I am taken back by how personal and constructive the help has been.

My product does not work. In trying to obtain a label for return/refund, I keep getting the run-around. I just want to return it and get my money refunded. WHY is it SOOOO difficult? They act deliberately obtuse. Don't buy from these people.

Jeany at the Avantree Support team was a real trooper. She persevered with my inability to pair the new headphones. I had bought the set about 11 months ago and when I enquired about just buying the headphones ( I had broken them) , I was sent , FREE, new headphones. She went over and above to help me. Well done Avantree in your choice of customer service personnel.

I purchased an Avantree Bluetooth TV headphone set. After 3 months the transmitter began to malfunction and I had to recycle the power to get it working. It finally would not power up. I called support for my 2 year warranty. They grilled me with questions, and passed the issue around. I finally got it working and told them so. The support said he would get them to send another transmitter. After several days, they emailed me saying that if it happened again, take a video and send it to them so they could try and figure out the problem. So much for their 2 year warranty. I would not buy it again.

I purchased the Audikast Plus Transmitted and the TWS116 earphones from Avantree. Both were easy to set up with excellent instructions. Registration was a easy, however when I registered the ear phones it did not immediately go through. Received an email from their support people that my registration was confirmed. 24 months warranty, 24/7 tech support. Customer service is the best by far especially in this day and age of farmed out customer service.

have been really happy with the products i purchased through amazon.ca. however experiencing some warrany issues. was told 2-5 days for what i required. nada. so told another 2-5 days...nada its just a joke! the company does seem to care once they have the sale. they really need to work on their customer support imo. am not a happy customer....................... Follow up, Jan. 30.23. They had apparently sent the items needed by regular post... I received the part I needed on January 24th. Far cry from 2-5 Days as it was an auto generated shipping response. Never the less they kept their word. So I am happy this was resolved. Despite the slow response time via email.

Bought an Avantree product from Amazon then tried to register it for the extended warranty on the Avantree website. As it wasn't purchased direct, Avantree has to verify the purchase so you get an automated response to expect another e-mail within 48hrs. That deadline expired 5 days ago.