AutoZoneReviews of autozone.com

I usually don't leave reviews, but I have to give credit to those who deserve it. I just left AutoZone (1283) and received help from Thamari (spell check). He not only looked at what I was dealing with but jumped in to help me right away and knew exactly what needed to be done in getting my problem resolved. Such a great young man willing to help me out with my car needs. He and everyone that was there was so polite, respectful, professional and willing to help out. I haven't received such care and attention to detail like that as a customer in a long time and in these crazy times it's most appreciated, welcomed and what we need more of. To this young man and the others in the store please keep doing what you are doing we need more people like you.

The guys in the store are nice enough, but the absurdity of having employees in Tampa that speak no English at all and expect me to speak Spanish is counter-productive and insulting. I certainly wouldn't move to Mexico City, San Juan, or Madrid and expect everyone to speak English... The company as a whole is pathetic, this is far from the first time I've wasted at least half a day making sure the website says the exact product I need is in stock in the store I'm going to, ordering it, then going there and guess what? Surprise surprise - IT'S NOT IN STOCK!

The manager of our Western Avenue, Chillicothe store, Elijah Bailey, went out of his way to give extra service for an defective battery. In addition to a replacement for the one which was under warranty, Mr. Bailey drove to where the car was and installed the new battery himself without charge. Excellent service with a smile!

My father couldn't stand to be retired, so he went back to work. He worked for 2 automotive sales stores until they both went out of business. At 60 yrs old he then went to work for auto zone, and worked there for over 20 yrs. His whole life was devoted to anything related to autos. So it's no surprise that he had devoted customers that would ONLY deal with him. And how does auto zone "reward" such employees? Well in June of 2022, after working his 11.5hr shift, my 80 year old father had a heart attack at the end of shift and passed away 12 hours later. Why is auto zone a terrible place to work for??? Well try getting the employee benefits after the employee passes away. It should be routine and a simple process...meanwhile, over 23 phone calls, and more hours than that, to corporate customer service, no response from email sent to the CEO/William C. Rhodes III and the HR rep/Carmen S. who's job it is to work with benefits, tells me" I tried, I don't know what else to do"...I'm sitting waiting for her to continue and she says nothing..and then she sends me some other employees personal info and doesn't return my call or emails... I HAD TO SCREAM AT EMPLOYEES to get them to do anything, including the employees at the store end of it (Shorewood)...IT TOOK ALMOST A MONTH TO GET MY FATHER'S BENEFITS!!! My father had no pension left, no savings or life insurance. So SINCE I'm disabled and had no money of my own to spare, MY Father sat on ice in the morgue til I could get the benefits/money for his cremation from Auto Zone almost a month later... Its supposed to only take 3 days!!!!...It took me this long to post because I'm still disgusted with this company. So bottom line, if your heart and soul is with working with automotive equipment or sales...apply for a job at O'reilly or advance auto parts!!..ANYWHERE ELSE BUT AUTO ZONE!!!..why work for an employer that shows nothing but disrespect, negligence and unprofessional behavior among, HR, corporate as well as to ALL their employees.They just don't care about their employees at all !!!!! just heartbreaking and disgusting. and then they state that your review must be within the last 12 months...they wouldnt have wanted to hear what I had to truly say back when this happened.

Recently ordered and paid for fuses online because it showed “in stock” at my location. I was contacted and told it was not and would be there in the a.m. No problem. The next day when I went to pick them up I found the manager because the store was busy telling him I had an online purchase to pick up. He said I had to get in line with everyone else who was shopping for their part or having their car scanned or having their battery checked etc. I was frustrated at having to wait when I had already purchased the fuses and said so. He did not care explaining there was only two people ahead of me! The gasket just blew! THERE IS NO ADVANTAGE TO PURCHASING ONLINE EXCEPT ADDED FRUSTRATION!!!! Never wonder how AMAZON became a behemoth and is still growing!!! People like this manager are sending us to them. I owned a successful business for twenty years and retired. I know what good service looks like and this ain’t that!

Buenas tardes Me acabo de encontrar con el señor Javier Pulido en el AutoZone ejército quién me atendió de manera muy amable, muy gentil, muy educadamente. Mis más sinceras felicitaciones para Javier y para AutoZone por tener empleados de este nivel. Regreso sin dudar!

I have placed an order with express next day delivery of 4 items .Next day Fedex driver delivered 2 boxes 1 of which was completely empty and the other had incomplete order. fedex driver was a witness and told me he recievd it that way. Probaby got lost in transit ,he said. I said please take it back I do not need empty box . He said no worries he will ship it back and I should recieve replacement , When I called autozone they said they need 48 hours to investigate and another 5 busines days for reshipment or refund . rockauto in such a case immediately reships items and awaits for returns . And I resued shipment and Fedex tracking shows it, Very bad logistics and poor order handling . Customer service reps are rude and incompetent .

Excelente servició del empleado Juan Pablo , excelente atención. Sucursal López Mateos Aguascalientes.