Poor
119 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Official page for Autel US. Autel is one of the world's leading manufacturers and of professional diagnostic tools & equipments in the automotive aftermarket.
Autel (autel.com) has 119 customer reviews on Rated Honest, with an average rating of 2.7 out of 5.
119 approved reviews, newest moderated first
Curly S.
Posted
Bought 5 new scanners from Autel and the latest S2 you have to purchase the wheel alignment and ADAS separately in order to do alignments with their Ia900wa rack SHAME ON YOU AUTEL
Virginie R.
Posted
Dommage que je ne puisse pas mettre zéro Site frauduleux ne répond à mes messages ni à mes appels Je déconseille fortement
David L.
Posted
Ordered 4 tyre pressure sensors that never arrived but the worst thing is they do not answers messages or emails. Would never order from them again
Velvis C.
Posted
Awful customer service. Tried to use an SFD that we paid £12 to allow us to clear down codes on a new VAG car. It would not work after following instructions, and when I contacted customer service the accused me of trying to get another free gateway pass when I just wanted their help. Boils my urine.
David C.
Posted
I ordered an Ultra Lite S Diagnosis Scanner on 3/11/25 from these cowboys who tried to rip me off by sending me the Ultra Lite scanner an older version scanner without informing me. So after 9 days of ordering and finally receiving the older scanner i notified AUTEL and paypal stating the wrong scanner was sent to me,so i asked for a return label through paypal and after receiving the label i took pics of scanner in box and the return label as asked for by AUTEL.So i dropped it off at evri dropoff 11/11/25 as asked by AUTEL...Now 24/11/25 i still have had no refund from AUTEL and have to wait for paypal to investigate them to get my refund expected date of 10/12/25.WHAT A JOKE... SO PLEASE AVOID AVOID THIS CHINESE COWBOY COMPANY AS THEY TAKE YOUR MONEY QUICKLY BUT AVOID REFUNDING YOU QUICKLY....AVOID AVOID AVOID...
John
Posted
It does some basic stuff but there are significant shortcomings: 1. The damn thing DEMANDS to be updated. I don't need newest vehicle coverage, mine are covered. So far it works but throws a nasty warning "To continue using, you MUST update." What's up with that?!? 2. It refuses to send emails with freezeframe. Yes, it is connected to WiFi. I sent a question about this issue, and they responded with an ad. So if you expect any level of support, forget it. 3. It demanded that I created an account and immediately attempted to access/take control of my email account so I had to change the password.
Ashley C.
Posted
WORST COMPANY EVER NO SUPPORT WHATSOEVER STAY AWAY AND BUY FROM SOMEWHERE ELSE IF IT DOESNT HAVE A TAG THEY NOT INTERESTED YET ITS ALL THE SAME COMPANY ABSOLUTE SHIT SHOW OF A COMPANY I WILL NEVER BUY AUTEL EVER AGAIN
dave S.
Posted
Do not buy any autel products as the service after warranty is non existent, phone numbers do not work in Berlin or Netherlands. They take 24hrs to send 1 email and you'll get nowhere, no repair centre details no nothing I've never known so much incompetence from a so called major company. Uk autel won't help unless it's tagged from their company, totally useless Never buying any autel devices ever again
