AutelReviews of autel.com

Great customer service and very knowlage able .

Was a great help getting my device set up!!

tech support and customer service are amazing..

Customer service with Autel has always been top notch, other than longer wait times as of late, due to covid, customer service and excellent products are why I continue to sell their product

Preston has been a pleasure to work with over the last year. Always goes above and beyond to help me in every situation. Thanks for the help as always, Mason

I'm confident that Jodie assisted me in understanding the complex in and outs of the Autel scan tool. I had it set up wrong as well as plugged into my pc which is a nono sooo here I go going to fix a DODGE TRUCK

Autel Tech Support is the worst company I have ever dealt with. with 78 percent people agreeing with a 1 star rating, I wish I would have researched reviews before buying from them. I have tickets 2 years old that support has not responded too. If you need immediate support, you're likely waiting 3-4 days. There is no support on the weekend. If you anticipate a crisis, expect to curse them frequently as they don't care to improve their support by any means. Their products are still old fashioned and difficult to use. You will have to spend a lot of time watching youtube videos as it is the extent of immediate support, and its unlikely going to solve your problem. I would not spend any money on this company and definitely not on renewing a subscription. I greatly dislike this company based on the multiple experiences.

I dealt with Alex at 'impact diagnostics uk autel dealer' Did his best to Rob me out of thousands of pounds. Bought autels best tool,I received it and it wouldn't identify with several cars. An absolute pile of rubbish. He did his absolute upmost not to refund me after I had the unit for less than a day. Thankfully my visa card made him refund me. Don't buy this rubbish or anything from impact diagnostics