AustralianopaldirectReviews of australianopaldirect.com

Amazing customer service. Staff was fast, response and even gave me a $25.00 store credit as this was my 4th time purchasing with the company. Super easy return policy abd the Opal is exactly the Opal described and shown on the website

Please please listen do not purchase anything from Australian opal direct! I don't know why this website was recommended to me by Google as a great place to purchase opals but it's not. I placed an order and realized within 1 hour that the gold was filled and I was looking for solid gold piece so I requested a cancellation No response from them for 2 weeks! Thankfully I purchased using PayPal so I escalated with them and finally I received an email from AOD and they said they would process the refund. They never did!!! If I didn't go through PayPal I would have lost my money please don't do it. This is a new review 2026!

I’ve always had an incredible experience with this company but this time they straight up robbed me. I ordered a ring in late November, I’ve emailed them so many times and no response. Spend your money elsewhere!!!! This place is a scam!!!

I ordered a ring from here in Scotland. From the initial order, until delivery, took around a week. I was kept updated throughout, from both AOD and FedEx. When my ring arrived, it didn't disappoint. It was exactly how it looked and how described on the website. The quality, design and craftsmanship are exceptional. The presentation box for me, just topped it off. All in all I have had a 5 star experience and highly recommended the company for anyone looking for a unique piece of opal jewellery.

Dealing with this company was a nightmare. Never never had such bad customer service with a luxury purchase like we are talking not just unhelpful but openly rude. First of all be warned there is nothing direct about this opal it’s not from Australia but from the US. Secondly their shipper is awful and you better hope you have no issues with shipping because they will make it clear it’s not their problem which is crazy given the premium prices. Prices are not awful and all but the quality is very average and I was sorry to give business to a company with such unethical practices deliberately misleading people to make them think they are based in Australia. This is ironic because I’ve bought some Aussie opal pieces from Aussie seller and they took their business and customer service seriously. Guess I should have read TrustPilot before buying.

This is my second time purchasing from Australian Opal Direct, and I went with the Men’s Fiery Opal Cufflinks in Sterling Silver for my husband. Gorgeous fire in every stone, the picture and video is of the exact item I received, what arrived was exactly what I saw online. Their complimentary Luxury packaging is always beautiful! The prices are insanely good, the company has been in business for 40 years and the Opals are directly from Australia. The cufflinks have wild flashes of cherry red, lime green, and cobalt blue, it’s mesmerizing. peace of mind with free insured shipping always a bonus. Their custom opal selection tool is next, level,I’m already planning a one,of,a,kind piece for Christmas.

Wish I had read the reviews before spending money on jewelry from this company. They are honestly the worst experience I’ve ever had buying a luxury good. Wouldn’t call what arrived a luxury good. Ridiculously low quality doublet with the rudest customer service I’ve ever come across I was left speechless by how rude they were when I reached out to resolve the issues and politely explained. I’ve had better customer service over $5 items than on this luxury purchase these people are unbelievable and do not care about repeat business seems to me like their model is to trick people get their money then tell people to go to hell when things inevitably are unsatisfactory. Also they’re from the USA not even from Australia. Nothing “direct” about these guys.

DO NOT purchase from this company. The prices are outrageously expensive for triplet opal jewelry. I've shopped around and it is easily two to three times more expensive plus the descriptions say black opal when they are actually cheap low quality triplet opals. So deceptive and dishonest. Plus you have to pay extra to pick a ring size? Stay away!