Poor
55 reviews
aurentHonesty, pricing, process and quality scores appear once 5 customers have rated them.
aurent is listed under Real Estate.
aurent (aurent.online) has 55 customer reviews on Rated Honest, with an average rating of 2.4 out of 5.
55 approved reviews, newest moderated first
PUNA papelería E.
Posted
Alquilé con ellos y todo bien. Pagué el depósito online y todo perfecto. Es confiable.
Response from aurent· Sep 8, 2025
Suggested reply: Thank you for your feedback! We’re happy to know everything went smoothly and that you felt confident renting with us 🙌. Building trust and making the process simple are at the heart of what we do. — The aurent Team
daniel C.
Posted
Terrible experience
Response from aurent· Aug 13, 2025
Hi Daniel, We’re really sorry to hear you didn’t have a good experience 😔. That’s definitely not what we want for our guests. If you’d like to share more details, we’d love the chance to understand what happened and see how we can make it right 🙌. Please email Sebastian, our Commercial Manager, at [email protected]— he’ll be happy to listen and see how we can make it right 🙌.
Pamela Jiménez A.
Posted
Terrible experience with Aurent My experience with Aurent has been an absolute disaster. I booked and paid for a room, only to find out that it was already occupied when I arrived. The only available option was locked, and nobody from the agency gave me any solution. I contacted them multiple times through WhatsApp and email, and they have completely ignored me. To make things worse, they refuse to refund my money. The agency also falsely claimed that the rooms don’t have locks, but they do, which added to the confusion. On top of their awful management, the house itself was disorganized and filthy. This level of unprofessionalism and negligence is unacceptable.
Response from aurent· Aug 13, 2025
Hi [Name], We’re truly sorry to hear about your past experience — it’s far from the standard we aim to deliver 😔. We understand how frustrating this must have been for you and would like the opportunity to review the situation in detail. Over the past months, we’ve worked hard to improve our processes, address situations like the one you described, and put new systems in place to make sure they don’t happen again 🙌. It would be a pleasure to welcome you back and show you our new way of working — we’d be happy to offer you a special credit for your next stay so you can experience the improvements firsthand. Please reach out directly to Sebastian, our Commercial Manager, at [email protected] to coordinate this. We value your feedback and hope we can turn this around 💛.
Karla F.
Posted
Una "empresa" muy desordenada, solo responden cuando tienes que pagar la renta pero si algo está de arreglar se demoran en solucionar y luego te lo quieren descontar en el bond cuando sales, tampoco te lo devuelven enseguida y te descuentan por bills de un mes más después que ya te has ido. Me hicieron pagar por un lock del cuál ellos no tenían copias de las llaves, ni sabían de la existencia del mismo. Se aprovechan de los estudiantes internacionales, porque estamos desesperados por buscar un lugar. Pésimo servicio.
Response from aurent· Aug 13, 2025
Hi Karla, I’m sorry to hear that your experience was not a positive one 😔. I’m the new Commercial Manager at the company, and I’m available to review your case — even if some time has passed since it happened. Over the past few months, we’ve worked hard to improve our processes, put new systems in place, and prevent situations like the one you described from happening again 🙌. If you’re still in Australia, I’d be happy to meet in person to discuss it and, if appropriate, find a fair solution. You can contact me directly at [email protected] It would be a pleasure to have the chance to show you our new way of working 💛. Regards, Sebastian
samriddh M.
Posted
Make sure to visit property before renting. This place is only for students where everything is messy, professionals stay away. Fridge will be hoarded by other flatmates if anything is broken by others you would have to pay for it. Superficial house image is posted, which is totally different to real house and once you pay deposit you would realise you made the worst decision. Utilities bill won't be paid on time by the aurent team. Internet is bad, better to use phone internet. If you just want to stay in your room and order out , this is the best place to be in!!!!!
Mauro G.
Posted
The perfect accommodation. Enjoy a comfortable stay. Easy going people and great team of professionals.
Alexis Uriel C.
Posted
The overall experience was really good.
