Audien HearingReviews of audienhearing.com

No matter what size dome I used, I always got a screeching sound when I put the hearing aids in. So I returned them.

Audien Hearing was very courteous and helpful through the whole process of purchasing my first hearing aid and explaining what I needed to know about how to get the most benefits from it.

The rep handled my request for a refund promptly.

It has taken a very long time for the order to arrive

Ordered Audien ATOM Pro 2 on 1/8/2024. Great deal (buy 1 set get another set for 50% off). Off course I'm ordering 2 sets of them. Shipping stated I'd receive them on Monday 1/15/2024. How? They haven't even shipped yet. I've been waiting all week for them to ship, since tracking said awaiting shipping since Monday evening (1/9/2024). Did their online chat feature which stated it'll take a few hours to respond. What's the point of the chat if you can't chat? I did receive an email from support, as generic as can be, blaming logistics. "The delay in specifying a timeframe is due to unforeseen supply chain challenges beyond our control, such as transportation issues and fluctuating demand. Please rest assured that we are working diligently to expedite your order while maintaining quality standards. We expect your order to ship very soon, within the next few days. Your patience is greatly appreciated during this time." How can you blame logistics (ups, usps, fedex, etc) if the items haven't left your facility? So my oder is expected to ship soon within the next few days... isn't that what's promised when ordering? Sure, thanks for appreciating my patience, while you hold onto my money without the consumer having their product. Great business motto. I'll update the review if I ever get them Update: 1/22/2024 Although Audien emailed me with an update on shipping, I have still yet to receive them. I'll post another update when/if I ever receive them. Update: 1/27/2024 Tracking has not budged since 1/19/2024. After numerous emails with their incompetent email support staff that failed to understand (even though I'm literally spelling it out for them) & realize that the shipment has not moved/budged, according to tracking, since 1/19/2024. I replied many times that tracking hasn't budged since the 19th, all they would reply back is with copy/paste of tracking info. They would not understand that the shipment has not budged even though I've told them this at least 3 times. I decided to call their support on 1/25/2024. After a 15 minute call, including wait time, the agent actually looked at the tracking & came to the same conclusion that the shipment is in fact lost. Finally, I reached someone that has common sense & actually did their job of investigating & realizing there was an issue with shipping. She sent me a new order that is supposed to arrive on 1/30/2024. I was also assured the 45 day guarantee will start until I actually receive the 2 sets of Atom Pro 2's. My initial order was on 1/8/2024. This was a concern of mine. I'll post another update in future.

Anytime you need service they're there for you always. They're service is great

The ability to get assistance with problems is terrific. I was able to get a replacement for a lost hearing aid under the protection plan ( however, it did not know there was a deductible charge). The representative was quite helpful. I will have to discuss with them about noises and squealing I get on my hearing aids also--maybe they can help with that as well.

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