Audien HearingReviews of audienhearing.com

Response from Audien Hearing· Feb 1, 2026

Hi, We sincerely appreciate you taking the time to share your feedback. It was very meaningful to us, and we appreciate you acknowledging the support you received. We are pleased to hear that Carlo was able to assist you in a way that led to a rewarding and satisfactory result. His professionalism, persistence, and focus on achieving the best possible outcome are qualities we value greatly within our team. Your kind words will be shared with Carlo, and we thank you for choosing Audien Hearing. We are grateful for your trust and remain here should you need any further assistance. Warm regards, Specialized Care Team Audien Hearing

Response from Audien Hearing· Feb 1, 2026

Hello Frank, We understand how frustrating this experience has been, especially when the hearing aids did not meet your expectations for clarity, volume, or streaming performance. When a device does not deliver the improvement you hoped for, it can feel like a complete letdown. We would like to clarify an important point regarding returns. Audien does not require customers to hand-carry returns to Whole Foods or Staples, even for purchases made through Amazon. That process is not part of our return procedure, and we apologize for any confusion this may have occurred. The return method you are referencing is specific to Amazon and applies only to purchases made directly through their platform. We can confirm that Amazon has received your return and has successfully processed your refund. While we respect your decision, we would have loved the opportunity to speak with you first to assist with troubleshooting or to determine whether a different model may have better suited your needs. If you would like to give Audien another opportunity in the future, please contact us during our business hours at 205-255-1112 or at [email protected]. You may request one of our dedicated Specialized Customer Care Specialists, and we will ensure your experience is significantly more pleasant and successful than your first. Warm regards, Specialized Care Team Audien Hearing

Response from Audien Hearing· Feb 1, 2026

Hi Bill, It was great to read about how your interaction with our team influenced your decision. We are pleased to hear that Rick was courteous, pleasant, and thorough in answering all your questions. Creating a positive and trustworthy experience is extremely important to us, and it is wonderful to know that his approach gave you the confidence to move forward with accessories directly from Audien. Thank you for sharing your feedback and for choosing Audien Hearing. We truly appreciate your trust and the opportunity to support you. Warm regards, Specialized Care Team Audien Hearing

Response from Audien Hearing· Feb 1, 2026

Hi Hank, Thank you for taking the time to share this, and we are truly sorry for the frustration you have experienced while trying to get support. We understand how discouraging it can feel when you are actively reaching out and not getting the help you need, especially when you are trying to help your wife. We are glad to hear that your wife liked the hearing aids, and we understand that their falling out of her ears takes away from the experience. Fit issues are something we can usually help resolve, and our goal is to find the best option so she can use her hearing aids comfortably and confidently. We checked the phone number associated with the order, which ends in 3938, and we do not see any incoming call attempts on that line. It is possible that a different number was used. Either way, we want to make this easy for you. A member of our specialized care team will contact you within the next 24 hours using the phone number we have on file. If we are unable to reach you by phone, we will follow up by email or SMS to make sure we connect. We want to assure you that it is never our intention to delay support or “run out the clock.” If we receive a call within our operating hours, our customer care team is always available to assist. Your concern matters to us, and we want to help your wife find a solution that truly works for her. Warm regards, Specialized Care Team Audien Hearing

Response from Audien Hearing· Feb 1, 2026

Hi Gail, Thank you for taking the time to share your experience with us. While we are sorry to hear that the hearing aids were not the right fit for you, we truly appreciate you highlighting the care and support you received from our service department. We are especially glad to know that Charissa made a positive impression and provided great assistance during the process. Offering understanding and helpful guidance, even when a product does not work out, is very important to us. Thank you for your kind words and for giving Audien Hearing the opportunity to assist you. We truly value your feedback and your trust. Warm regards, Specialized Care Team Audien Hearing

Response from Audien Hearing· Jan 31, 2026

Hi Gwen, We are glad to hear that Charissa was able to assist you so effectively and leave you feeling confident and supported throughout the process. Her dedication and care truly reflect the values we aim to uphold. While it is never ideal to encounter issues with a device, we appreciate your willingness to work with us and explore an upgrade. Knowing that you are looking forward to your new set of hearing aids and that you are impressed with our company is incredibly encouraging for our entire team. Thank you for sharing your feedback and for recognizing Charissa’s excellent service. We value your trust and are excited to continue supporting you as you begin this next chapter with your new hearing aids. Warm regards, Specialized Care Team Audien Hearing

Response from Audien Hearing· Jan 31, 2026

Hi Shawnda, It is wonderful to read about your experience and the care you received from our customer support team. We are especially pleased to hear that Harris was able to step in quickly, guide you through the necessary steps, and identify a simple solution that restored the hearing aids to full functionality. His product knowledge and patience clearly made a meaningful difference. We understand how important it is when a gift is purchased for a loved one, particularly something as impactful as hearing aids. Knowing that your mother is now enjoying them and that they are working perfectly brings us great satisfaction. Experiences like yours reinforce the importance of responsive, knowledgeable support. Thank you for taking the time to recognize Harris and for recommending Audien Hearing. We truly appreciate your trust and are always here should you or your family need assistance in the future. Warm regards, Specialized Care Team Audien Hearing

Response from Audien Hearing· Jan 30, 2026

Hi Bk, We’re glad you took the time to share your experience and let us know how things were handled. We are glad to hear that Allan was friendly and professional while guiding you through the return process for the Atom X hearing aids. Ensuring the return was handled smoothly so our technical team could review the issue is an important step, and we are pleased that you felt supported throughout this process. Thank you for taking the time to share your experience and for trusting Audien Hearing. We truly appreciate the opportunity to assist you. Warm regards, Specialized Care Team Audien Hearing