Average
18 reviews
AtunusHomeHonesty, pricing, process and quality scores appear once 5 customers have rated them.
AtunusHome is a US-based online store that specializes in offering premium, personalized modular sofas to customers.
AtunusHome (atunushome.com) has 18 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 3 reviews with 1 star · Clear filters
Beverly L.
Posted
This is definitely a scam company. Do not purchase or your money will be gone. I purchased and they sent wrong couch with not all of the pieces. Wrong color and it looked like a piece of crap. 2500$ down the drain. The phone numbers don’t work. I ordered dark blue they sent beige it looked terrible. I don’t understand why there not closed down.
Jump S.
Posted
These guys are completely incompetent. I ordered a custom couch with 2 months delivery. Four months later, no couch. Finally, couch shows up the day before Christmas, 1200 lbs sitting in the snow in my driveway. No instructions. Some kind of epoxy smeared on the primary metal parts which took hours to get off. Couch is not upholstered. It's foam with covers. Not disclosed. Sought credit for $200.00 for late delivery and 8 hours of install without instructions, hundreds of parts, etc. Alibaba was useless. Also, Atunus was given the credit card for deposit, but took the entire amount without authorization. Run don't walk to the nearest exit.
Connor
Posted
WARNING THIS COMPANY IS A SCAM!! DO NOT PURCHASE! IT HAS BEEN 3 MONTHS AND THEY HAVE NOT SENT ME THE TRACKING # FOR MY COUCH. THEY ALSO KEEP EXTENDING THE DATE OF DELIVERY FOR MY COUCH. IT HAS BEEN 3 MONTHS AND NOTHING!!! ALSO THEIR WEBSITE KEEPS SHUTTING DOWN. THEN ONCE I EMAIL THEM, AN HOUR LATER THE WEBSITE MAGICALLY WORKS AGAIN. DO NOT BUY FROM HERE!!!
Response from AtunusHome· Jun 7, 2024
Dear Connor, We are truly sorry to hear about your experience and apologize for the inconvenience this has caused. Your feedback is extremely important to us, and we take these matters very seriously. Firstly, we apologize for the delay in providing the tracking number for your couch. We understand how frustrating it can be to wait without clear updates. Please know that this is not the level of service we strive to offer. Regarding the delivery delays, we have experienced some unforeseen logistical challenges that have affected our shipping schedules. However, we should have communicated these delays to you more promptly and clearly. We are taking immediate steps to improve our communication and ensure that such issues do not happen again. We are also aware of the issues with our website and understand how this has added to your frustration. We are working diligently with our IT team to resolve these technical problems to ensure a smoother experience for all our customers. To resolve your current situation, we would like to offer a dedicated customer service representative to assist you directly. Please email us at [email protected] with your order number, and we will prioritize your case to provide you with the latest updates and a resolution. Again, we apologize for the inconvenience and appreciate your patience. We value your business and hope to have the opportunity to restore your faith in our company. Thank you for bringing this to our attention. Sincerely, AtunusHome
