AtransmissionsReviews of atransmissions.com

Update to my adventures thus far. Danny has come through as far as getting me a tracking number for a transmission replacement. Will update more once transmission is received and installed in vehicle.

I needed a new Transmission. So I looked at the feedback and decided to roll the dice on Atransmissions. I am not entirely unhappy but I haven't been happy either. I received my order this morning. It has been more than two months since I paid for it. Excuses for COVID etc. OK, I can live with it. I ordered the cooler which did not ship with the transmission. I did not receive a callback today on that as usual. Now as a customer, I would liked to have known a few things beforehand about my order. The first thing is, they have a modern website with chat function but that is STRICTLY for sales. All post-purchase support will be done with 80s technology. If you ask on the chat or by email they will give you a phone number to call. That means old fashioned phones. They are VERY busy. I called maybe 10 times in 2+ months and went from greeting by live humans to the voicemail of someone too busy to take my call... or half the time to a hold music loop waiting for 1 of three ladies I spoke with through the issue of getting my purchase to ship. Hold time between 10 and 25 minutes. Know that if you leave a voicemail, you have already lost the game. There will be no call back. Or at least that was my experience. Once during my odyssey, I got a response by email from someone who sounded like he really wanted to help but sadly, he just started ignoring my emails after he gave me the phone number. So know, they don't really care a lot about you so much after they have your money as they did prepayment. I don't like the way I had to beg for information about my order. After the confirmation invoice by email, the rest was by phone. Why couldn't I even have the shipping numbers by email? Grrr. I get angry with bad customer service. But, hopefully, I won't have to deal with them anymore. Pray for me. The Transmission "looks" good. I yanked the pan and checked the filter, clean inside. Some shavings on the magnet not unreasonable. The outside was clean for a rebuild. I have seen worse. Has some kind of aluminized coating on it but no trapped grime or anything. From what I saw, I think it is going to be what I paid for. if not, the next review will be for the warranty ;) EDIT## finially got through to someone. My Transmission cooler will be shipped separately I am told. I regret choosing the option due to further delay. ##EDIT 06/04/20 in response to the response below. Thank you for making my point. My call netted me a "voicemail is full" message. How much of my time should be spent driving your customer service to complete my order? Wouldn't it be nice If I could just send an email referencing the order number and someone could reference the order at their liesure and send the oil cooler or refund it? Easy for you, easy for us. Try this... RE: Order #8970 ##EDIT 06/19/20 I keep calling Atransmissions. I get a switchboard to transfers me to Jen's voicemail. I get no call backs (as usual). Am trying email again and this. ##EDIT 06/22/20 After an email to Jeff Madison on the 19th, I recieved the cooler today the 22nd. Now, at last I can begin the work of actually swapping the transmission. Thank you Jeff.

I order transmission back in August put it in it failed called they sent another transmission it also had problems so on Dec 6th called talk with Kevin he agreed to just throw in the towel too. I would say I may do business in future but it took a while to get refunded and their customer service needs work. The only problem I really have is I was told a full refund and when check came it was about 400 short so i am going to try and figure out why. But if it was not for Kevin i would be extremely dissatisfied. But Kevin tried to make it right.

Our transmission was delayed 4 times before delivery. It took 25 days from date of order to receiving the transmission. Contacting customer service had several difficulties with correct information between team members. Time will tell on the quality of the transmission. External the transmission was like new. No fluid at all is shipped with transmission, torque converter and transmission completely empty.

my transmission took a month to get but so far it appears that i got what i paid for

I have no issues with product but the shipping time was nearly 6 weeks and that was not acceptable. it made us look really bad to customer keeping their vehicle down for so long.

Great transmission but it took over almost 2 months to receive and kept getting the same answers of “it’s shipping tomorrow” whenever I called. The oil cooler I ordered with it did not come and I had to call to get it shipped

Did not receive transmission in resable amount of time received it incomplete according to there websight came without torque converter came without front speed sensor came without rear speed sensor better to pay little more money and go with better company like monster transmission they give you everything and in resable time .Aafter posting original one star rating company reached out to me gave me refund on torque converter.