Average
139 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Atom Tickets is movie-going for the 21st century. Find the perfect movie & showtimes, buy your tickets, select seats, & order concessions all online, today!
Atom Tickets (atomtickets.com) has 139 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
139 approved reviews, newest moderated first
Dez
Posted
The customer service is always amazing!
Response from Atom Tickets· Jul 14, 2025
Hello Dez, Thank you for your review! We're so glad to hear you are enjoying Atom, we'll share your comment with our customer service department. We hope to see you at the movies soon!
Gunel M.
Posted
I am very pleased with Atom customer service. It definitely exceeded my expectations. Thanks for prompt resolution.
Response from Atom Tickets· Jul 4, 2025
Hello Gunel, Thank you so much for your kind words! We're thrilled to hear our team exceeded your expectations and was able to support you quickly and effectively. Hope to see you at the movies again soon!
Eric W.
Posted
Although for me - an old school/non tech person - the app/email part has been a little hard to navigate (which is what caused my issue to begin with); the ‘people’ at Atom have been extremely helpful and quick with their response. They’ve definitely made me feel that my issue, no matter how small, is important. They seem to value good customer relations - which is a great, yet very rare, quality. Thank you.
Response from Atom Tickets· Jul 3, 2025
Hello Eric, Thank you so much for your kind words! We're really glad our team could make things easier for you and that you felt supported every step of the way. We truly value users like you, and it means a lot to hear that the human side of our service stood out. Thank you for using Atom!
Puneeth
Posted
I got an email telling :Our team recently completed your request - 15724157" without completing the request. Which is misleading. I had follow up again for refund to be intiated.
Response from Atom Tickets· Jul 3, 2025
Hello Puneeth, Thank you for your feedback, and we're truly sorry for any confusion caused during your support experience. We’ve checked your case and can confirm that your request has been approved and processed by our team. If you feel your experience has improved, we’d truly appreciate it if you’d consider updating your Trustpilot rating. Your feedback helps us continue to improve and support our users better. Thank you for using Atom!
Tommy
Posted
They helped me fix MY mistakes! Best support!!
Response from Atom Tickets· Jul 3, 2025
Hello Tommy, We’re so happy to hear that! Everyone makes mistakes—what matters is finding fast and friendly solutions, and we’re glad we could help with yours. Thanks a ton for the great review! Thank you for using Atom!
Linda
Posted
The issue was resolved in a timely manner.
Response from Atom Tickets· Jul 3, 2025
Hello Linda, Thanks so much for taking the time to leave us a review. We’re really glad to hear your issue was resolved promptly—that’s always our goal. If there’s ever anything else we can help with, you know where to find us! Thank you for using Atom!
Mariane Silva A.
Posted
DO NOT USE THIS APP — Failed Promo, Broken Checkout, No Real Help I was supposed to get free movie tickets through a promo that was clearly meant to promote Atom’s app. Well, it definitely promoted something — how broken, unreliable, and frustrating this app truly is. The promo code worked, but the app refused to process payment no matter what I did. I tried multiple cards, devices, browsers, even different accounts. Still failed. Then, the system blocked my account for “safety reasons” in the middle of all of it — making it impossible to resolve before the movie started. I had to pay out of pocket for tickets that were promised to be free. The support team? Completely unhelpful. Just slow, generic responses and no urgency whatsoever, even when I explained the movie was starting within the hour. This wasn’t just an app glitch — it was a total failure in customer service, functionality, and reliability. And the worst part? This whole mess was supposed to make me like and recommend this app. What a joke. If you’re thinking of trying Atom because of a promo: DON’T. You’ll end up paying full price anyway — with way more stress. Use Fandango, go directly through the theater, literally anything else is better than Atom.
Response from Atom Tickets· Jul 4, 2025
Hello Mariane, We're truly sorry to hear about your experience and that you encountered so many difficulties using our app — especially during a promotional offer. That’s definitely not the experience we aim to deliver. It looks like our Support Team was able to assist you in ticket #15670177! If you need any further help, please don’t hesitate to respond to that thread — we’d be happy to continue assisting. User experience is extremely important to us, and your feedback is being shared with our team to help us improve. Thank you for taking the time to share your experience.
Kimberly W.
Posted
I'm not asking for cash, just my refund I'm not asking for cash, I'm requesting you send the cancelled about to the original form of payment. Dishonest business practice of automatically highlighting the $14 refund as atom cash and deducting $2 for $12 not highlighted refund. As a 20+ year T-mobile customer using the $5 movie code that didn't work. Atom is price gauging to make money from fees. Refund fees as a honest business!
