Atlas VPNReviews of atlasvpn.com

Absolute rip off / scam while they appear to look after you during the refund period since it ran out in the New Year (2024) I have yet to successfully reconnect reliably to any server in Europe - esp UK which was main reason for getting / wanting to access iPlayer

#49J87069DL666071T I am writing to bring to your attention an issue I have encountered with your service. On December 31, 2023, I purchased a 3.5-year subscription to Atlas VPN, transferring a total of 66.93 euros to you through PayPal. Regrettably, upon attempting to install your program, I discovered that it is incompatible with my operating system. My computer currently runs on Windows 8, whereas your program necessitates at least Windows 10 or a higher version. Unfortunately, this information came to my attention only after completing the payment transaction. Consequently, I find myself unable to utilize your program, as it is incompatible with my operating system. I have made multiple attempts to address this concern by reaching out to you via email; however, I have not received any responses to date. Additionally, I have encountered issues with accessing your Live Chat support. Despite being a registered and authorized user and successfully logging in, the system consistently displays the message, "This doesn't look quite right." I am perplexed by this situation and seek your guidance on resolving this matter. Given the circumstances, I kindly request an immediate refund of the payment I made. I believe this is a fair and reasonable request, as I have been unable to use your service due to compatibility issues beyond my control. I appreciate your prompt attention to this matter and look forward to a swift resolution.

I had issue since day 1. Issue related to bad connection, service not active on my region, WhatsApp call/video denied and also some website, company couldn’t help and didn’t refund the money back as garantee, so I delete the account just on my phone becouse I need it for work. The company should really refund the money back or re-activate the account. Instead they take the money without give any service back. No Money and No Premiun.

I bought 3 year premium and cannot connect to the palce where I simply only needed to.

The service is rubbish, and if you try and take advantage of the 30 day money back guarantee, they keep sending messages asking if you are sure, and messing about. Takes massive hassle to cancel. Would not trust again..

Probably the worst VPN service I have ever tried. I have been testing it for one month and I am going to ask for a refund (which is almost impossible). It mostly does not work at all; I cannot connect or the connection is so slow that I have to wait for even 1 minute to open a website, and sometimes it does not open at all. It is definitely not suitable for work or safe internet usage. In the last few days, the kill switch error has been occurring all the time, preventing me from using the VPN. Moreover, it also blocks my internet connection, so I have to turn it off in the app settings

Tried it, didn’t like it, Tried to get refund, Even with a 30 day full refund as stated, Back and fourth for over a week, They asked different questions every email, Then they said could not do a refund because I closed the account. Now I’m working with my credit card company, to do a chargeback. Thank you for reaching out to us regarding your request (209072)

Don't recommend. It's not working for restricted WiFi and for many streaming services like canalplus. On 21st of November was my last day of subscription. I cancelled it and asked for deleting my account. The account was deleted but on the next day I was charged 54e. After I asked for refund atlas vpn refuse to give me back the money while the account is deleted. There's plenty better and more friendly vpns available. Don't recommend atlas vpn to anyone UPDATE: After charging me after I closed my account, the customer service is ignoring what I was sending and keep sending back some ready texts they probably keep sending to everyone. But what's shocking they still try to charge me more. Luckily I blocked their in my bank. This company are thieves. Shocking