Atlas Mover GroupReviews of atlasmovergroup.com

I tried to cancel the reservation I had the next day by texting the guy that told me everything should go through him. I later found out nothing was done and I had to email the billing dept. they denied my claim to cancel saying it wasn’t within 48 hrs and kept the 2k reservation money. They screwed this veteran royally.

Just adding to the other complaints. So i dealt with ROBBIE SUMMERS, who seemed very friendly and nice on the phone and so we went over everything that i wanted moved. Mostly from my garage. Lift, bench, shelving, toolbox, quad. I sent Robbie pictures of all the items to be moved and also the measurements of everything that was going to be shipped just to show that i was being honest with the things i wanted shipped. I took a picture of the measurements and sent them to him. H egave me a price of 3,200 to move everything. When the movers showed up they looked at everything and a woman from ATLAS MOVER GROUP calls me and says it will be 9,000 dollars to move your items. I could not believe what she was telling me. I tried to call ROBBIE SUMMERS many times and aldo texted him but he NEVER RESPONDED. The woman brought the price down to 7k but i told her she was crazy and i wanted my original price of 3,200 dollars. I refused to deal with them. The company they sent i wound up making a deal with them to move my items.So what i found out is ATLAS MOVER GROUP company prices your move out and then finds a moving company. They are just a broker. BE AWARE ANYTIME YOU WANT TO MOVE. Find a local moving company that will come to your home and look at your items and get a written estimate. I BELIEVE THIS ATLAS MOVING GROUP IS A SCAM OUTFIT. STAY AWAY FROM THEM. Robbie Summers Atlas Mover Group LLC 888-855-2209

If I could give no stars I would! Worse experience ever! I wish I would have read the reviews first. They quoted me an amount and then used a third party company which ended up charging more. No one picks up the phone for either company. Even for their own employees. This place is horrible and they scam people which makes it worse. Report to the BBB!

All the negative review are true. I wish I would have read before using Altals but I was in a bind and Kenneth sounds reliable at the time. Kenneth told me my price would never exceed the initial quote but it the company that came to load my stuff tore down $1200 worth of cable lines, then tried to charge me more. Now kenneth will not return my calls. I paid 2500 dollars. They use third party company that are even worse and hold your things hostage, never answer your call and when they do they hung up on you. My things were handled without care and were damaged in the move. He never returned my call when I called him and was just an overall horrible experience. So many other negative things happened but bottom line, DONT USE THIS SERVICE, TOTAL SCAM.

All the negative review are true. I wish I would have read before using Altals but I was in a bind and Kenneth sounds reliable at the time. Total scam. Kenneth told me my price would never exceed the initial quote but it ended up costing me more than doubling. I paid thousands of dollars. They use third party company that are even worse and hold your things hostage, never answer your call and when they do they hung up on you. My things were handled without care and were damaged in the move. He never returned my call when I called him and was just an overall horrible experience. So many other negative things happened but bottom line, DONT USE THIS SERVICE, TOTAL SCAM.

Disgusting. I got a call and when I was asked if I was moving in April I said no most likely in October the guy says “OKAY” and hung up on me.

Don't use these people. They charge thousands of dollars up front then subcontract to others who will hold your belongings hostage foe thousands more-all demanded in cash. Crooks!

Do not use this company. They are crooked. I was sold a ‘full service’, ‘door-to-door’ guaranteed move by Jordan of Atlas Mover Group. He said I would communicate with him and he would be available throughout the move. He also said my things would arrive in 3-4 weeks. HE LIED. 1 week before the move, I was called by another company – Arrow Trucking. This was a surprise because Jordan and Atlas promised they would be handling the move. Jordan assured me that Arrow would handle our things responsibly and professionally. The day of the move, two people showed up at my house responding to a Craigslist ad to move our things. Then, the driver showed up with a van labeled ‘Roadrunner Trucking’. He proceeded to take pictures of all of our things, which he sent to his boss, Luis. Luis told the driver that we were over our limit, which we were not as per our agreement with Atlas and Jordan. Arrow called Jordan at Atlas, and Jordan’s response was to ask me ‘do you really want x and y item?” referring to my sports equipment, my toddler’s stroller and my toddler’s toys – all of these were on the contract with Jordan. Arrow took the things on Dec 15th, 2023. They were supposed to arrive by January 14th, 2024. I haven’t spoken to Jordan since Dec 15th, and no one from Atlas has provided any help. Luis from Arrow began ignoring my calls mid January. Another representative from Arrow, Al, promised us our things were in Honolulu as of January 20th. He too was lying. On February 12th, I received a call from the dispatchers in Honolulu saying my things arrived in a container with belongings of 5 other families, with no organization or information on whose things belonged to who. Hopefully our things will arrive next week. AVOID JORDAN and ATLAS and LUIS and ARROW/ROADRUNNER at all costs.