Athena Healthcare, Inc.Reviews of athenahealth.com

Horrible experience. They provided me a billing code that does not work and it was a nightmare. I wasted so much time trying to see if the billing code would work. This is so inconsiderate.

Worst EMR and worst support you can ever get. Countless issues and their solution read this article and good luck

This patient portal is ABSOLUTELY the WORST I have used. I repeatedly have to reset my password. I found it hard to get the info I wanted, it was hidden under 2 headings. I can't use face id even though I gave permission and would prefer face id. Becky

Zero stars. My provider canceled them and switched to another provider. Their response was to auto generate voicemails and emails to all my providers patients claiming their upcoming appointments had been canceled. They had not been. Although my provider had to field over 300 inbound phone calls. At best incompetence. At worst asleep at the wheel. Probably would have a better rating if their official focus was picking belly lint or toe jam.

Training Horrible, no customer service, billing nightmares, no transfer of data from other EMR after 1 year still, extremely expensive. We have to get rid of it, can’t afford this as an independent fam med office. Worst choice we ever made

I want to be honest with all potential clients. This review is not one star. It is zero. I changed from Curemd to Athena because they made claims that they could increase my income as a solo medical practitioner. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Curemd is honest, reliable, and goes to the wall with each and every claim. You can always reach someone who knows what they're doing. Do not get involve with this company. They were sued for millions by a hospital for fraud. They were bought by Bain Capital 10 years ago and they probably gutted whatever value there was.

Been using Athena for years now (not by choice) and the silly upgrades they try to enforce are so complicated. They try to get cute but all they are doing is making more work for professions. An extra unneeded click here and there is so frustrating. So unnecessary!!

Athena health salesman made me listen to over 1hr of b.s. before giving me the price then when I said give me the price he said ‘“I don’t think this will be a good fit” Don’t buy this product there staff is terrible, specifically Jono