Athena ClubReviews of athenaclub.com

Same experience as other reviewers trying to cancel their subscriptions.

The products are pretty nice but at this point, I have tried to cancel on the website 5 times and every time I have, it’s crashed on me and doesn’t properly accept my cancellation. Finally I emailed customer service asking for them to cancel it and I didn’t hear back from them until getting an email asking me to update my payment for the next month of my subscription. The products are not worth how awful it is dealing with this.

I am not sure how but somehow I seem to have been enrolled in automatic subscription and $22 was deducted from my account. I thought I was signing up for a one time kit . Please read carefully before you purchase

Athena Club is AMAZING!!! The Razor Kit surpasses all other razors (plus they come in super cute colors). I have tried countless brands and subs, and this razor stands out as the best of the best, all while being remarkably affordable. Their deliveries are fast and their customer service goes above and beyond. I changed addresses and customer service replaced my order no questions asked. This is a must try!

These are terrible razors and the customer service is horrible. I purchased a starter kit to give it a try and the handle is way too light, you don't have enough weight behind it to make good contact with your skin without pushing it down to get a close shave. The razors are subpar and expensive for refills. They only feel like they are smooth because of the conditioning strip on the razor head itself, but I had to go over the same area 3 times to get a nice close shave. The customer service is abhorrent. When you sign up initially, it forces you into an autoship. I asked them to cancel it with my original order literally hours after I ordered it (I actually started seeing real reviews about the product and had changed my mind) and they refused to cancel it. It hadn't shipped or anything yet either. I stupidly assumed that they had canceled the autoship like I had asked so I just shrugged it off and figured I'd give it a try regardless when it arrived. Fast forward a month later and I get a notification that 22$ was deducted from my account. Low and behold, the autoship was still in place and what would you know, they refused to cancel that order too and again did not cancel my autoship! Now I have a cartridge of terrible razors that I will never use that I paid way too much money for, and I still had to go in and cancel the autoship myself after all of that. You also don't seem to be able to review anything on their website which is really sketchy, so I'm sure all of their 'verified' reviews are paid for. There's no way that people are leaving 5 star reviews for this company with what I experienced personally.

Athena has terrible customer service and a shady business model. Customers are not able to cancel their subscriptions from their account, only pause. I was charged for a shipment I did not approve on a paused subscription with no warning. No emails sent out leading up to a charge or shipment. Athena refuses to refund the unauthorized charge. Additionally you cannot remove your payment method from your account. The “remove” button is grayed out. You have to contact customer service and argue with them about having your entire account deleted in order for your payment method to be removed. Dishonorable and shady. HIGHLY DO NOT RECOMMEND. They removed my comments on social media that I left on their page, sharing my experience. Dishonest company. Additionally, the razors are just not good. Nicks and cuts no matter how little pressure you apply. Initial starter back was decent, refills are of a lower quality.

Shady and scummy company with awful customer service. I placed two initial orders from them due to ads, one for the starter shaving kit and one for deodorant. Both took many weeks to even be shipped, then both were marked as 'delivered' on UPS's site - NEITHER ever showed up (and I have received many UPS packages at this address with no issue). When contacted, customer service refused to offer a refund because the packages were marked delivered, only offering store credit. Trying to give the company another chance, I took the credit and used it to purchase another deodorant. Unsurprisingly, it has been weeks without the package being shipped. Stay away from this company.

7/28/23 Update: I really appreciate Athena Club's response to me below. Their products are awesome, and I will be looking forward to the refund of my last order. I'm pleasantly surprised with their response, and think they just need to work on their website functionality so customers aren't surprised with charges. Unfortunately, my experience with Athena is as another reviewer described. Quick positives: silky smooth gel lined razors a close shave every time. Smooth and lush shave foam and lotion. Lotion is not oily, but not as hydrating as other non subscription options. Responsive customer service for some issues; they offered to send me a holder free charge for an upcoming move. The bad: everything else No ability to view your subscription pause date, and no sympathy or help from Molly at Athena. I've been charged twice with surprise shipments, and this month was very hard financially. The shipment is an unwanted expense. No reminder emails for subscription resumption. When questioned, Molly stated this is the way it is, and didn't offer to pass my feature request along until I insisted. After finding the other review, I have no faith they will actually look at that request. With no reminder emails and no ability to see your pause date, you will either frantically check your calendar to check the website, or more likely, you have an active life and you'll just get charged one day. It is not unfriendly, it's an actively hostile approach to business, and though I love the razors and shave foam, I quickly realized I can get cheaper razors and shave foam elsewhere and no longer deal with this headache. I suspect these problems are intentional to get customers to stay subbed and pay, and honestly that also crosses the line into hostile and shady customer "service". Just know what you're getting into; I don't see many critical reviews, so thought I'd add my experience. This is my second time cancelling for these issues; in my case third time won't be the charm. I've had enough.