Askanexpertonline.comReviews of askanexpertonline.com

very knowledgeable of situation. I was empressed w/the support of the 1st person who I texted. She fully understood all mater of the issue..The 2nd Technican was real helpful & told me exactly what I need. My only issue was I found it difficult to be able to contact anyone, but when I got there it was not only a "5", but a real "+"

The expedient way my problem was solved.

Tim was wonderful, kind, patient and reassuring. Not only did he answer all of my questions but he gave me additional helpful advice

It solved my problem; as advertised.

Connecting with the technician was delayed. When he called the next day, he was very direct and helpful when he called.

The response was quick. And they also checked to make sure everything was resolved. Thank you so much.

Michael has excellent communication and analytic skills, but nothing could help my printer!

The advice I got was helpful. However, without consciously agreeing to subscribe, I started to notice a $69 monthly charge on my credit account. Customer service claims I agreed to subscribe but the only way this would have happened is by default -i.e. you are automatically signed on for a subscription and need to cancel. To add further insult, it costs $148 to cancel your subscription!!! This is highly unethical and makes the statement on their website suspect- "cancel, no commitment." I have never been charged a cancellation fee like this. Beware!!! To add more information, I reached out to ask a question to Ask an Expert in the late fall. Then I noticed on my January and February VISA statements that I had $69 debited from my account. I called the Ask an Expert phone number and was sent an email by Just Answer telling me I had to pay $148 to cancel my subscription. The fellow on the phone was sympathetic so I could tell my experience was not new to him. I did not recall signing anything like a subscription. I paid the $148 and was sent an email that one month of my subscription fee would be returned. Now I am getting emails that Just Answer and Ask an Expert are two different enterprises whereas they were linked when I made my initial call. Hope this helps clarify.