ashleyfurniturehomestore.comReviews of ashleyfurniturehomestore.com

These people are a bunch of lying scumbags. Starting with Gavin Masumoto. We bought a $3,000 couch and he explicitly told us in store that if we were not satisfied we could return the item. The couch was delivered today and it’s absolutely filthy and one piece looks like it was a returned item. Now I am being told by customer service and the so called store manager that there’s no refund possible at all. I have never in my life heard from any furniture store that something is not refundable. We had an issue with some RH furniture that was delivered and they returns with no issue. Now I get to file a claim with my credit card company and the Better Business Bureau so I can waste time out of my day dealing with these clowns at Ashley furniture.

I had bad experience with the insurance they didn't cover anything hate there service as well please don't buy anything from Ashley they are the biggest scammer very disappointed 😞☹️

And it gets worse! The problem with a dumpster fire is not to add more fire. Often the people that write bad reviews are just mean. lonely and have unrealistic expectations. I am none of those. I will spare you my story, just know it is grueling. Save you the time and trouble. Just horrific and time consuming with less than zero customer satisfaction. Clown car on LSD crashing into a dumpster fire. Expect the worst. Just the worst experience ever? I have a sense of humor and can tolerate almost any disappointment. But this company sucks balls. My expectations were set very low. They exceeded my lowest, I could vent and rant. Tell you the gory details. Terrible, the worst. Just miserable on every level. Never do business with them. The store was bad, so I placed my order online instead. They botched the delivery so I cancelled everything but the bed itself. Which collapsed and broke, dropping to the floor within two weeks. Absolute garbage. Worst quality you could imagine. I have filed a claim for a refund, Waiting for that to be processed. DO NOT DO BUSINESS WITH THIS COMPANY>

I purchased a new sectional for living room-delivered last November. I also purchased a bad base-massage for our bedroom. There is a tear in the ottoman with the chair-also the bed base is NOT working-it will not shut off unless I unplug it! I have called Customer Service about five times-to no avail-they do not call back to set up a visit to help with these issues. I'm ready to return everything! Good grief! Don't you care about your customers? Your products? I am very upset!

Can I give Ashley less than a 1 Star review? If I could, that's what I'd give Ashley. I'll save you all the details of my 7 months of drama trying to get the correct bedroom furniture and just say it continues to either be damaged or wrong, and we can't get a single person who has the power to do anything about it to talk to us or tell us the truth. I've gone through all of their official channels seeking help and still can't get my correct dresser mirror or a refund. Looking at all the other reviews, it's obvious Ashley doesn't care about their customers or the quality of their products. It's sad how little pride they take in their furniture and customer service considering how much advertising and boasting they do. Seems like it'd be cheaper to just deliver what you promise and let word of mouth work for you instead of almost 95% against you. Bottom line: Do NOT buy from Ashley. Do NOT trust anything a manager or sales person tells you in the store or customer service tells you online. If you do, you will end up out a lot of money and have nothing buy crappy, damaged furniture to show for it - if you even get your furniture at all. I really don't know how their executives sleep at night knowing how many thousands and thousands of customers they continue to rip off.

Ashley sells cheaply made imported furniture and has zero customer service. They don't care to resolve any issue, whether you call or go back to the store. Once the sale is made and you walk out the door they want nothing to do with you. They should post "All Sales Final".Our ottoman was delivered defective. The top cushion was attached cockeyed and the cheap foam filling dented in (from resting your feet on) after only a month! The couch cushions were the same- "butt" indents after such a short time! ( and we are not obese people) It looked like crap.There was no re-fluffing them either, not that we should have had to do that.So after less than a year it went to the landfill. The bottom line is: don't even consider buying from this terrible store! The prices are high but the quality is extremely low!

If I could give a 0 review for this company, I would! Purchased new leather furniture (2 recliners and a sleeper sofa) from Ashley Home Store back in February 2022, numerous times I was told a different delivery date. Finally, I went in person to the store in June and was told the original recliners I had purchased were discontinued and no one informed me, this was their original excuse as to why my delivery date kept changing. So I chose 2 different recliners to update my order. They said "now everything is in stock we will have all 3 pieces delivered on June 12th. So, the night before I discard my old furniture to make room for the delivery. Next morning, I receive a call that the delivery truck broke down and cannot deliver until the next week, leaving me to sit on the floor for over a week. Due to this huge inconvenience, they agreed to remove the delivery charge. The next week the 2 recliners were delivered, but no sleeper sofa! I go back to the store and ask why was I told all three pieces were ready when they were not? It was then I was told the sleeper sofa was not going to be available for delivery until mid-August! So, I go back to the store in August and ask about the sofa and the delivery charge? The sleeper sofa was finally delivered on August 13th. Literally two weeks later the inner frame holding the the bed to the sofa completely broke off. Leaving me with a couch I could not sit on. I had to contact Furniture Repair through Ashley to have it repaired, and it didn't get fixed until Halloween! I went back the store AGAIN to ask why the delivery charge has not been credited back, I was told it is in the system it just takes a while to process, so they credited me an extra 200 for the inconvenience. I was officially given credit for the 200 on my statement in November. However, December's statement came and still no delivery charge credit. I literally just got off the phone with customer service and was told I agreed to the 200 credit only! this is a flat out LIE! I genuinely don't think I have ever had worse customer service in my entire adulthood! I have been toyed with for months now, and customer service said I have to go to the store yet AGAIN and take it up with them! I will NEVER buy from this company again!

I purchased a sectional couch from AF on 2/19/22 and didn't receive it in April 2022. The ottoman was not delivered witht the couch as they said it was on back order. We received it many weeks later and it arrived "sunkin in the middle". After only TWO weeks I noticed one of the cushions looked very worn like the material was wearing thin. I contatced AF & they said they would send us a new cushio cover. One by one ALL of the cushions looked the same. Then we noticed a back cushion was bulging so I picked it up and the zipper was "popped" open and will not close. The brown gross stuffing was falling out. I tried contacting the Furniture Protection Plan company that I purchased for $449.99 at the time of purchase and they can't find my account. Really? I contatced AF directly & they said they will send me a new cover & stuffing. They offered to send a tech out to stuff it and I declined because I am not taking time off from work to have it stuffed. I did it myself. What they sent included an "inner" white material sack that goes inside the cushion. None of the other cushions have this. Then I had to sew it! This is ridiculous! I'm stuffing & sewing a cushion for a couch that is 5 months old! We called customer service and spoke with a very rude man who said "No Returns! No exchanges" He kept interruping us and kept saying we were interupting him. I am beyond upset with this company and this cheap furniture and I'm sorry I ever bought it. I wasted $3,500 of my hard earned money on a piece of junk. It looks like its 10 years old!