Poor
318 reviews
AsanaHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Asana helps teams orchestrate their work, from small projects to strategic initiatives. Headquartered in San Francisco, CA, Asana has more than 114,000 paying customers and millions of free organizations across 190 countries. Global customers such as Amazon, Japan Airlines, Sky, and Affirm rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. For more information, visit www.asana.com.
Asana (asana.com) has 318 customer reviews on Rated Honest, with an average rating of 2.3 out of 5.
Showing 183 reviews with 1 star · Clear filters
Mattia B.
Posted
Worst customer service experience I have ever had in my life - Someone please review the thread handled by Justine - case 635944 . Ubelievable, that thread should be included in a business case to teach how not to run a customer service.
Sébastien H.
Posted
Overbilled for hundreds of dollars, no attempt at resolution, petty customer service that really is hiding behind “its our policy”. Fraudulent practices : they claim their policy is a valid argument for billing a credit card for months after deactivation of an account. Said deactivation was done live with their online customer service, and they acknowledged that, but are simply offerIng nothing, and are bold aboutit too. Downright shameful practices (“we were gonna offer you a month, but not anymore, because you’re fighting back”, despite never actually offering anything), closed complaint without reaching resolution, took a whole week to reach that point - AVOID AT ALL COSTS.
MERI G.
Posted
Not clear specialy for billing they will take money from your account without any justification. No support , no accessible information... it's not fair you ... RUN AWAY
Cleo
Posted
Deleting data is a very annoying process with the support. Let's see, if they get it done one day.
Beatrice N.
Posted
There is no way to get a timely response from customer support. No live chat, just a useless bot and two days later and still no response from email support.
Jeff M.
Posted
I was recently billed for a year of Asana Business plan for 10 users at$3,000 but downgraded almost immediately after to a much smaller plan for $695. Asana refuses to refund the difference of the downgrade even at a prorated amount. They said they’ll put it as a credit on the account which would take almost 3 years to actually use up. I’ve contacted them twice and they simply refuse to give me my money back. I’ll be contacting my bank about this transaction and the Better Business Bureau.
Joe
Posted
No single user pricing - have gone for todoist instead. Seems a shame as looks like a good product, but too expensive as it makes me pay for a minimum of two users
Leon vd Z.
Posted
Asana itself is helpfull but they are ripping you off. They let me pay €140 in 40 days for two users This, because i had a subscription for 5 seats, don't know why and never asked for that. They probably did it to rip me off. When i told them about it they said i could use that money as credits for when i would downgrade to two seats. Because a refund wasn't a option. Now i'm canceling their whole program and my money is gone. Thanks for nothing! I'll step over to JIRA!
