Great
438 reviews
ArtsyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Artsy is a free online platform for collecting and discovering art.
Artsy (artsy.net) has 438 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
438 approved reviews, newest moderated first
BRIAN
Posted
Good customer service and follow up on the order when it was not delivered on the appointed date.
Response from Artsy· Mar 7, 2024
Hi Brian, thank you for your review. We hope you enjoy your artwork!
Chris M.
Posted
My experience of making an offer to accepting it was transparent and smooth. The gallery was great to work with, the exact item was just as described and arrived undamaged. Two things to keep in mind - one is that if there isn't a frame mentioned, it will likely only be the art without a frame. I didn't mind this as I can choose my frame. But the biggest deal is that the description of the sales item vanishes upon purchase. Be sure to print out or screen capture the sales item details for your own records! This was surprising and I wish I could get the exact details advertised to print off and keep with my purchase. Overall, no issues, I'd order from Artsy again.
Response from Artsy· Mar 4, 2024
Hi Chris, thank you for your review! We appreciate your feedback. Our team has followed up with you via email regarding the listing information. Please respond to them directly if you'd like any further assistance or information.
CHONGMO K.
Posted
Fast and easy. I hope to get another artwork someday.
Response from Artsy· Mar 4, 2024
Hello, thank you for your review! We're glad to hear that your artwork arrived safely and we hope to see you on Artsy again soon.
Justin H.
Posted
Ordered two pieces without ever using app. One gallery slow to respond. App was extremely helpful and responsive getting answers/solutions quickly. Highly recommend. Shipping secure. No issues J
Response from Artsy· Feb 29, 2024
Hi Justin, thank you for your review. We're pleased to hear that your purchases arrived safely and hope that you enjoy your artworks.
Stephanie B.
Posted
Artsy's response time regarding shipment, once offer was accepted, was fast. Artsy was able to arrange for the delivery to occur in a timely manner assuring the customer would be happy.
Response from Artsy· Feb 26, 2024
Hi Stephanie, thank you for your review! We appreciate you taking the time to leave this feedback.
David F.
Posted
Most impressed with how quickly I received a response! Bravo! This was my first experience with Artsy. As a collector, I look forward to continued great experiences in the Future.
Response from Artsy· Feb 21, 2024
Hi David, thank you for your review! We appreciate you taking the time to leave this feedback and we look forward to seeing you again soon.
Mario M.
Posted
Very straightforward and timely communication. Not very flexible with the payment options, but otherwise happily recommended.
Response from Artsy· Feb 16, 2024
Hi Mario, thank you for your review! We will ensure that your feedback on payment options is passed along to our team for consideration. In case helpful, more information on our current payments methods can be found at the below link. https://help.artsy.net/s/article/Payment-Methods-for-Buy-Now-and-Make-Offer
Vic
Posted
Reviewing as a gallery owner. First off... it's way too expensive. Other inventory management services cost much less and are far more intuitive and efficient. Second, they implement new terms in your contract like exclusivity (forcing transactions to stay on the platform) but don't let you out of your contract. Third, I followed all of their guidelines (uploading many works, showing prices, and setting buy-now options) yet barely managed to get any really inquiries. Let's hope I can actually get them to export all my data/inventory. I have a hunch they have bots on their platform sending fake inquiries to keep galleries hooked. Also, pretty sure the bigger galleries have free accounts while the small/medium galleries pay a premium. WACK WACK WACK AVOID
Response from Artsy· Feb 19, 2024
Dear Vic, Thank you for your review. We’re sorry to hear that you feel you’ve had a bad experience as an Artsy gallery partner. I can see that your liaison is in touch with you already to address your areas of concern. We strive to provide exceptional customer support and be transparent about our contract terms. The Terms of your contract were agreed to at the time that you joined Artsy, and are always available for review within your Artsy CMS. Your liaison is also available for strategy calls and to offer advice on how you can increase your inquiries and sales. While we cannot discuss the contracts of other galleries for privacy reasons, we can disclose that we have a number of different, paid subscription models to suit galleries depending on their own business model. Your liaison is always happy to discuss your contract and your plan in some more detail to see if an alternate plan may be a better fit for you. We can assure you that Artsy does not send false inquiries to our galleries. Inquiries are sent from legitimate collectors, and our Product is set up to block spam messages should there be any attempt to send these. Your liaison will continue discussions on your contract and the exporting of your data with you directly. Best, Artsy
