ArkaReviews of arka.com

Received custom boxes at a good price, but the quality left more to be desired. The colors and finish weren't as bright as the design proof, and the boxes didn't always fold nicely along the perforations. I may order again as everything was done on time, but if quality is a priority, I may look elsewhere.

We've really enjoyed working with ARKA so far to craft high-quality, price-competitive packaging for our small business. We also appreciate their print proofing process, attention to detail and quick customer service.

The first thing that stood out to me about Arka was the fact that they are based about an hour from my home-based business, and produce their mailer boxes with inserts, here in the U.S. As a new small business owner, though my vision is big, we're just starting out and I realized that I shouldn't overwhelm myself with large order quantity vendors. Arka's a great fit for my business given this. They're aren't as many printing options as other packaging companies, but for a new small business who needs mindfully priced mailer boxes for our e-commerce brand, their mailer boxes with inserts get the job done. Overall, I'm happy with how user-friendly their self-service website is, with the opportunity to upload my design and visualize it in their online studio (mailer box only option). I also appreciate their hands-on customer service and design approval process which connects me directly to the design team to ensure my boxes are exactly what I have in mind. The only thing I noticed lately, as of this year, is that the shipping has taken longer than usual. I estimated about 2-3 weeks to receive my boxes, and didn't receive them until after about 30 days. That was disheartening as I will need to reorder immediately to ensure I have enough boxes going forward. Otherwise, thank you, Arka, for being a great resource and packaging vendor for small businesses!

Support was great in the planning and submission process. Templates were amazing, uploading and tweaking the design were easy. Proof was returned lightening fast once I submitted my order. Printed exactly like my proof with great quality coloring. things to improve: Way too many emails, every time I even clicked back on their site I got another one. Delivery took much longer than I anticipated - glad I planned way in advance. My box was 1.25 in longer than requested once constructed, where the other dimensions were only 0.25 inches longer than requested. So I was left with an inch of extra space to fill inside and postage increased.

Box quality is fantastic. Customer service is SLOW and not available every day which is a little frustrating.

The quality of the boxes is great, but: - production times are long, though I haven't found another supplier who is faster - there is little transparency on the status of shipping and delivery. I have to proactively go into my account to see the status, and the tracking number is the unmarked number above the "reorder" button - Automated emails with status changes in production, shipping, delivery would be helpful - customer service is hard to reach by phone and email responses are typically a bit slow