Ariat InternationalReviews of ariat.com

Terrible customer service. Tried to cancel an order that wasn't confirmed- reached out to the customer service email, spoke with rep all over the course of 6 days. She advised she would talk to her supervisor since the order wasnt filled yet , she ignored my emails for two days then all of a sudden I get a shipped notification! Web site said 5-7 business days as soon as I hit place order it came up dec.31st ( which was no good for a christmas present)....Terrible customer service. I bought the boots at a retailer for cheaper and now have to wait months to get a return- absolutely ridiculous since the order didn't even need to be filled

I ordered boots some time ago and after a while one of the boots started developing a toebox collapse and hurting my toes. I tried emailing customer support and never got an answer back after multiple attempts I tried calling them and the lady on the phone said she couldn't talk about this on the phone. Even after multiple attempts im still being ghosted thus my 1 star review.

I purchased two pairs of Ariats and both failed along the long edge of the right back pocket. Since I didn't save my receipts (who does that anymore), there was nothing Ariat would do. I have Levis and Lees that were half the cost and are STILL going strong. Won't purchase Ariat branded clothing again.

Based on social media comments and the reviews here - this company is NOT TO BE TRUSTED! I paid for 2 day shipping - $25 fee for a Christmas gift. It said when I paid that it would arrive Friday Dec 12th. We have a gift exchange on Saturday. I haven’t seen any shipping info, so I called customer service line and spoke with Caleb on Thursday December 11th at 9:30 am. I was told by Caleb that my order is was supposed to arrive by Friday but it hasn’t shipped and he can’t see when it will ship or get any insight into the order at all. I asked Caleb to send it to a supervisor, and all in all was on the phone with him for an hour while he tried to get a hold of a supervisor bc the phone systems aren’t working or there was some type of glitch? 40 minutes later a supervisor named Phoenix, simply emailed Caleb “no”. That’s it. Just a hard “no” I won’t receive my order even though I paid $25 for it to arrive by Friday, Dec 12th. I then asked to speak to a supervisor and get updated info on when I will receive the product I had already paid for and then continued waiting for another supervisor named Rebecca to also just say “No” with no additional info. Just another hard no with no update on when it will be shipped and she also refused to talk to me. After an hour on the phone I was never able to talk to a supervisor, get my product in time even though I paid $25 shipping, get any kind of update on the delivery status of it or any info at all, and was also told I can’t cancel the order so that I can go another route and purchase an alternate gift. "Customer service" couldn’t do anything to help me, get supervisor help or get a supervisor to give any additonal info on when I would receive something I have PAID FOR. Shame on supervisors Rebecca and Phoenix who won’t even take the time to talk to me the customer, get it to me by the arrival date I paid for, give me a status on where it is or when I will receive it, or even cancel It. There is no reason a supervisor couldn’t take 2 minutes out of their day to update a customer on an order. At this point Ariat has taken my money hostage as I was told the product that was supposed to arrive tomorrow hasn’t shipped, but they won't tell me when it will ship AND won’t allow me to cancel it. The way you ariat treatsr employees and customers alike, is ridiculous. I will be contiuing to share my experience online and warn others that if they order from Ariat they better not expect any answers or updates about their orders. That they can expect to be charged for it but not ever know when or if they will receive it. I will be filing a chargeback and will now be a Tecovas customer for life. I will also be sharing this experience with Ariat distributors, the BBB and leaving the story of my experience on all of your competitors social media posts as well so that everyone knows to stay away from Ariat. What a ridiculous amount of time I have spent just trying to order a pair of boots as a gift.

I ordered a size 6 ariat boot off of their website for a Christmas present. 3 weeks later, I was shipped a size 9.5. It took days to get through to customer service and when I did, it was an absolute joke. They told me that they had shipped the 9.5s because they were out of stock in the 6's. Where is the logic in that? So now I have to ship the shoes back and wait over a month for my refund of over 400 dollars because writing an email explaining the mix up and refunding my card was far more difficult than sending the wrong order. Ridiculous. If I could rate less than a star, I would.

Probably the most comfortable boots my wife and I have ever owned but should be given the price. Her first pair split in several places within a year and we're replaced by Ariat. The heel inner sole now has a hole in it and only two months old.....so disappointed ☹️

Editing my review to reflect customer service response- after ALL mentioned below, I finally received a response from an Ariat representative through both trust pilot and BBB. My issue was finally resolved and they sent me a new pair of boots and gave a small discount for the inconvenience. The boots arrived in time to be gifted. I appreciate that they made this right but it’s terrible customer service to have to trash a company on public review platforms in order to get a response to a very valid issue. My husband loves Ariat products so I hope they can get it together but in the future I will definitely be purchasing from a 3rd party retailer so I don’t have to work directly with ariats customer service. Love their boots but their customer service sucks. Ordered a pair of boots for a gift. Their system automatically dropped part of my address (no matter how many times I override it in the system, it keeps dropping part of it), and my order never arrived. I have now contacted customer service 4 times without resolution. I first contacted them by email and received no response. Then I called their customer service line and an agent told me she didn’t have access to my order information and took down info for someone to call me back later that day. No one called me back but also how do your customer service reps not have access to see order information? That’s literally their only job. So I called again the next day and a representative gave me the option to get a refund or replacement. I opted for a replacement and she said I’d get new tracking info in 24 hours and order received in about 5 days. 5 days later I still hadn’t received anything about new tracking so I cal yet again. This time the customer service agent asked me if I filed a claim with the mail carrier (which I had already told all previous agents that I had) and said the order hadn’t been placed because they didn’t have all the information about what boot and size I needed. What?! Obviously they already have all this info because they are just reshipping the missing order I originally placed which is clearly associated with my order number. The agent then goes on to recite the exact order and ask me to confirm if that’s correct without me giving them any information about the order so clearly they did have the information needed to send out a new shipment. She told me I now needed to wait another 3 business days to receive an email with a new order number and tracking information. If I don’t receive anything information by then, I’m just filing a claim with my credit card company for a refund because this is ridiculous and incompetency at its finest. I’ve spent more than enough time on hold and talking to agents to waste any more time. The boots are great but definitely don’t order straight from Ariat if you want to buy their stuff. The customer service is abysmal.

I bought 3 pairs of boots for Christmas gifts. In one box were the totally wrong pair of boots! I spoke to someone who assured me someone would contact me. I got an email saying it was being dealt with some days ago. No one has spoken to me. I have tried reaching out again; nothing. Automated response. This is an issue from the warehouse and them not checking what’s in the box. Such poor customer service. Hope to get what I paid for. Not holding out any hope. Won’t shop here again.