Great
525 reviews
AR15 DiscountsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Family owned and operated. Great prices, fast shipping, and outstanding service on AR15 Parts from top manufacturers.
AR15 Discounts (ar15discounts.com) has 525 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
525 approved reviews, newest moderated first
Eric B.
Posted
I just want to unsubscribe from their mailing list! Seems impossible! Update; actually got it done! Probably my mistake! Sorry!
Response from AR15 Discounts· Jan 22, 2024
Hello! I am very sorry for the inconvenience. If you would like to reach out to us at [email protected], I would be more than happy to get you unsubscribed from our email list. Please let me know if you have any questions or concerns. Best, Michael Earnest
Andrew K.
Posted
I have purchased from AR15Discounts.com several times and each time the wait on shipping gets longer and longer. I have reached out to the company several times and never get a response. I know it is the holiday season but is should not take over 2 weeks for an in-stock parts order to ship. Once/If this order I made on Dec 22 gets shipped I will not be buying from them again. Something is happening internally at their company and it is showing with all the recent poor reviews.
Response from AR15 Discounts· Jan 22, 2024
Hello! I am very sorry for the issues that we encountered with your order. It looks like there were some issues with oversold items, but we have corrected those and got the order shipped out. We were running behind on orders during the holiday season, but we have caught up, for the most part, and are shipping orders in our normal time frame. If you would like to reach out to us at [email protected], I would be happy to hook you up on your next order. Once again, I am very sorry for the inconvenience and hope you have a great day! Best, Michael Earnest
bliz B.
Posted
I purchased a Velocity trigger (order #AD940179) on 11/24/23 & have made 4 attempts to contact AR15Discounts for a return. I have received 4 auto reply emails confirming receipt of my requests promising a response as soon as possible, but never a real response. I made 3 requests through their chat window & the initial request was through their web site email. I have had several positive purchase transactions with them but something is falling apart with this company. Since I posted this review AR 15 Discounts has responded to my earlier requests for a product return authorization. My return request was readily accepted & is in the mail. This return has been the only negative issue that I have had with them and will continue using them in the future! Always great value in their products.
Response from AR15 Discounts· Jan 3, 2024
Hello! I am very sorry for the delay. It looks like the email we had on file was bad, and every time we emailed you, the email would bounce back. I understand you were able to get one of our customer service reps on the phone and get the return initiated. If you have any questions or concerns, please let me know. Thanks and have a great day! Michael Earnest
Jay
Posted
Ar15discounts will never receive my business again. Ordered shotgun and didn’t get a shipping conformation, waited thinking this is normal an ended up contacting customer service and they said orders are ship in the order they are received. Another 5 days goes by and still no confirmation, reached out again by email and requested a phone call and got no response from them. My firearm didnt ship for 20 days and didn’t receive it for 27. The kicker is that it was bought as a present purchased on the 29th of November and I wasn’t able to gift it on Christmas.
Response from AR15 Discounts· Dec 27, 2023
Hello! I am very sorry for the inconvenience. We did have a notice on the website that all FFL orders were being delayed 7-10 business days. However, it looks like we went past that with your order, and I do apologize for that, we are just inundated with orders from the holidays at the moment. If you would like to give us another chance, I would be more than happy to help you out and get you squared away, as we typically get orders out within 2 business days, outside of crazy times like this. Have a wonderful day, Michael Earnest
Todd S.
Posted
Sent to wrong FFl been over 2 weeks not one response to 9 different emails pis POOR CUSTOMER Service!!
Response from AR15 Discounts· Dec 27, 2023
Hello! I am very sorry for the inconvenience. I have investigated this issue and we have taken corrective action with the associates that were working on this order. Once again, I am very sorry and if you would like to email me at [email protected], I would be more than happy to get you taken care of on your next order and make sure this doesn't happen again. Have a wonderful day! Michael Earnest
Andrew G.
Posted
Recently ordered a SI enhanced lower parts kit which included the trigger, hammer and disconnect. Everything shipped fine but there was no trigger, hammer, or disconnect. Contacted support and waited about a week for a response. Understandable because of the holiday sale. Basically got a 10% coupon code for my inconvenience. Did not receive everything I paid for and most likely will not use my inconvenience coupon code. Ever.
Michigander
Posted
Horrible experience with a recent purchase. Ordered a receiver set and they shipped to the wrong address. Slow to practically no response to emails, refunds are at their will as the order has to make it back to them before it takes place. Even though they made the mistake!
pc
Posted
nearly impossible to reach customer service, took them almost 2 weeks to provide a useless response. Lifetime warranty / low price guarantee is a joke when they aren't even reachable, not that they even try to provide any service.. Be wary of restocking fees / return shipping, they want the customer to pay for shipping twice even when the item is defective.
Response from AR15 Discounts· Dec 1, 2023
Hello! I am very sorry for the less-than-satisfactory experience you had. We are unfortunately behind on Customer Service requests due to the Thanksgiving holiday and Black Friday, but we are catching up. We don't charge restocking fees on any items, unless it is a serialized part, since there is more paperwork and labor involved in that, as well as any order returns well past 30 days. Return shipping is only deducted on returns, if there is nothing wrong with the item or if someone simply didn't want it. If there is a defect or issue with the item, we will 100% cover return shipping. If you would like to reach out to me directly, email me at [email protected], and I would be happy to get this squared away for you. Best, Michael Earnest
