AqaraReviews of aqara.com

my problem was solved quickly and satisfactory. The customer service did a great job.

I am very satisfied with the support I received and Extremely Satisfied in all

I’ve been buying their stuff for years, and been amazed at how well they work considering their low price. This is different though, it was a door lock that was very expensive and very premium. It was the first time I had a problem with their stuff, the keyboard just stopped responding. Following ChatGPT’s advice, I emailed them, including my account details, the lock’s serial number, and the invoice from Amazon. They replied back asking for a video of the malfunctioning lock, which I sent, and they sent me a brand new replacement. Awesome.

Quick, friendly and to the point. Problem solved ✅

My experience with Aqara support has been exceptionally frustrating. I bought a used Aqara camera, but it was stuck and bound to the previous owner's account. I contacted support to unbind it, and what followed was over two weeks of an exhausting back-and-forth. Multiple times, support claimed that their technical team had resolved the issue and asked me to try pairing again. Every single time, the exact same account-binding error popped up. Because of this unresolved issue, I am now unable to use my other Aqara devices as well—including door/window sensors and radiator thermostats—making a significant part of my smart home setup completely useless. It is very strange to see such poor support and endless delays from an enterprise-level company. Given this experience, I am now planning to return all of these products and switch to another ecosystem.

Stuck with me through troubleshooting and persisted through new home ownershjp changeover. I would consider expanding my smart home with more Aqara accessories.

Fast and helpfull support ! Thank you

Great turnaround on everything. Great Communication and resolution to my issue with my Thermostat. Highly recommend.