ApplianceMaster.comReviews of appliancemaster.com

I took the day off from work and made my issue very clear on the phone. I explained what was wrong with the machine. I also called back to give the model number. The repair person did not have the particular part, and the cost of giving the problem exceeded the coat of a new machine. It was the ultimate waste of $75 and of a day off from work. The repair man was not rude at all.

I had a very sick clothes dryer. After a visit it was determined that I needed new rollers and a new belt. My dryer was an Asko product and it took many calls and great effort to find the parts. Upon returning to make the repair, the technician discovered that the stainless steel drum was cracked. I was given the telephone numbers to call customer service and all parts were returned with no cost to me. I recommend Appliance Master to anyone.

On time arrival. Thorough inspection of the washer and provided detailed information of the proper operation of the equipment. Very satisfied.

When I called I was scheduled for the very next day. The tech arrived as scheduled, was very personable and efficient. He explained the problem and completed the job quickly.

I called Appliance Masters based on a previous VERY SATISFYING repair job on our Maytag washer and dryer after a flood in our basement, where the appliances are located, due to a super storm. This time the washer was stopping in mid-cycle after a loud sound of the motor struggling and a smell of burning. It, however, started again after some time to cool off. The repairman came and diagnosed the problem as a timer fault. I was relieved that it was not the motor because I know it would have been expensive. But it still cost $300.00! I though OK, if it fixes the problem, great. The repairman said that my fears were not warranted as the motor sounded fine when he turned on the washer to test it. He ordered the part and when it came, installed it. Thinking all was repaired, to my disappointment, this time the washer REFUSED TO CHANGE CYCLE, from wash to rinse, to spin. It just stayed in one cycle. The repairman returned and said that the timer was probably the wrong model and came back with a different timer to replace the previous one. IT WORKED, BUT only after one full wash. A second wash produced the original problem of stoppage mid-wash after a loud sound of struggling motor and burning smell. Again, after waiting some time to cool off, the machine started again and completed the wash. The repairman returned and helped us stabilize the machines which were perched on 4 x 4 wood to lift them off the floor in case of flooding again. I thought perhaps this imbalance was causing the washer to shake so much during spinning that the motor shut itself off. Nope, it did not correct the problem. The drum still vibrated during draining and spinning cycles. He returned again and this time opened up the front to inspect the drum. He could not find anything to repair and closed it up and reported that it must be that the motor needs replacement for $350.00. This was my original fear and I thought, if this was the case he had misdiagnosed the original problem and I paid for a part that DID NOT have to be replaced. Now the real cause would cost double! I told him we might as well buy a new washer which he could have said from the beginning. My request is that since the washer was NOT FIXED, I should be reimbursed some of the cost of the repair job. I am willing to pay the labor cost of the first visit by the repairman but feel that I should be reimbursed at least $200.00 for the part that never really needed to be changed. I am now out of $300.00 with a washer that needs to be replaced.

My range was repaired and service was excellent. Cost to replace an igniter $244. The second appliance I requested service for was my washer. The spin cycle sound was that of a jet plane. The vibration horrible. My service provider moved my dryer over a few inches and the vibration lessened dramatically. That was the extent of the repair. I was charged $59.99, the initial charge for the second appliance. Very disappointed by that charge.

If I could rate no stars if I could. I have been trying to get my dishwasher fixed for over two months now. The first part they ordered didn't fix the problem. I asked the tech to check it before he left and he didn't. I immediately called them back and told them the issue. They had to send out the tech again. First the tech said the part they sent was defective and then said I needed a new part after they made me watch why it wasn't that part. They changed their minds. We agreed to a negotiated rate and when it came time to honor the rate they wouldn't. Now they won't fix my dishwasher. By the time I am done paying them I could have bought a new one.

I would recommend Appliance Master for a refrigerator repair. The technician Chandler was prompt, polite snd fixed the problem quickly. He explained how to prevent the probkem in the future and cleaned up work area.