appleexpress.comReviews of appleexpress.com

From last 3 Days trying to Reach Customer Support, each time 30-45 Minutes could Not get Support. Would give them ZERO out of 5, last week lost Package, as they left it on Security Desk, Now Can’t found 2nd Delivery😡😡😡😡

This is ridiculous! My package has been out for delivery for a week. Now it's saying it was undeliverable. That is not true they didn't even try to deliver it. This company is garbage.

Two “failed delivery attempts” — nobody ever contacted me Absolutely unacceptable experience with Apple Express. My package was supposed to be delivered on July 28. I stayed home all day waiting for it and had my phone with me the entire time. Later, I discovered that Apple Express had marked the delivery as unsuccessful because I supposedly did not respond. Nobody called me. Nobody contacted me. Nobody attempted to reach me. I have lived at this address for over a year and a half and receive packages here regularly. I have never had this problem with other delivery companies. Drivers can access the lobby, and packages have always been delivered without issue. I called Apple Express immediately on July 28 and explained what happened. They arranged another attempt and specifically assured me that if the driver had any difficulty accessing the building, they would call me, even multiple times if necessary. The second attempt was scheduled for July 30. I stayed home AGAIN and waited for the package. Nobody called. Nobody contacted me. No package was delivered. On July 31, I checked the tracking and, unbelievably, it had AGAIN been marked as a failed delivery because I supposedly did not respond. When I called customer service again, I was told they normally only make two delivery attempts and that my package might now be returned to the sender. So after two “delivery attempts” during which nobody contacted me, I may now have my package returned because I supposedly failed to respond. I asked to file a formal complaint. I asked to speak with a manager. I was told there was no manager available and that one might possibly be available on Tuesday — by which point my package could already be on its way back. I also could not find any clear complaint procedure or complaint email on their website. I only received an email address after calling their customer service number and repeatedly asking where I could submit a complaint. This is one of the worst delivery experiences I have had. Two alleged delivery attempts, zero phone calls, zero actual contact, and then the customer is told the package may be returned because they “didn’t respond.” I would strongly recommend that retailers reconsider using Apple Express as a delivery partner.

Overdue and missing delivery: Apple Express tracking indicates that my parcel should already have been delivered, but I have not received it. I called 1-888-94-APPLE (27753) for assistance and have now been on hold for more than 30 minutes, with no one available to help locate my missing package. This level of service is unacceptable.

It is not that they do not deliver parcels, they simply choose not to...

There's no way to reach apple express, but the person I delivered to me.Just threw it at the door and left he.Rang my doorbell didn't give me a chance to even get up and he bolted off, not impressed mad 😤

These drivers can't read. I have addresses on a post, my door, instructions and phone number. They take a picture of the address in front of the house and then drop the package at the end of the street in a field. Over and over again. Will stop ordering from Temu as they use Apple

This is probably the worst service you could use to have your package delivered. Twice my package was never delivered and went missing. Four times they damaged my package so it had to be returned to Ebay. Took me a month to get my money back. One time I wasn't home so they just put the package as undeliverable and didn't attempt another delivery the next day. Unfortunately this is the company that Ebay uses for all their international shipping.