appleexpress.comReviews of appleexpress.com

My packages were thrown on my front steps, no bell was rung and I have a Ring Camera doorbell. They didn't put my parcels in a secure location since my house is on a busy street. Had a big planter box on my step but instead put it so everyone could see my packages on the steps a total of 3. Called complained and they told me they would make sure my next parcel would be placed at my side entrance and ring the doorbell. Nope , the guy threw my parcel on the front steps and didn't ring the doorbell AGAIN. So frustrating. The guys need to do their job right. All was caught on my RING camera

Horrible service, they throw the packages and wherever they land they land. Would not use them and businesses using them should definitely rethink.

FORMAL COMPLAINT — MISSING SHIPMENT AND REQUEST FOR IMMEDIATE MANAGEMENT ESCALATION I am formally requesting an immediate investigation into my shipment, tracking number 1020683727263, assigned to Apple Express for final delivery. I expected my package to arrive on October 22, 2026. However, it has not arrived, and the tracking information has not provided any meaningful recent updates. When I personally contacted Apple Express, the representative informed me that my package was “missing.” This is completely unacceptable. I should not have to contact the courier myself to discover that the company responsible for handling my shipment cannot account for its whereabouts. I am also extremely concerned about TEMU’s continued decision to use Apple Express despite the numerous negative customer complaints associated with this delivery company. I am requesting immediate management escalation, an investigation into the shipment’s last confirmed location, a written explanation, and a concrete resolution. If this matter is not satisfactorily addressed today, October 23, I intend to escalate my complaint to the Better Business Bureau (BBB), documenting the courier’s statements, the lack of tracking updates, and TEMU’s handling of this situation. Please provide a formal case number and confirm that this complaint has been escalated to a supervisor. I do not want another automated tracking response. I expect meaningful action and accountability.

Most incompetent and unorganized and absolutely garbage customer service...blind fivefingered drivers. And total nonsense when it comes to commonsense...never ever use this "scam company"...nothing good or express about them..from beginning to end its a stress you'll be happy to avoid..not worth the time it took to write this review..

I was expecting a parcel from Temu to be delivered to my apartment door today like it always has been with other couriers. I left explicit instructions to make it easy. However Apple Express delivered it to a post office instead. Since I am a senior with mobility issues this is not acceptable. Maybe the Apple drivers can't read English!!

These guys always leave my parcel at the bottom of my stairs, where it is in danger of being stolen. This time, I specifically asked that they leave the parcel on my second-floor balcony. Instead, the driver marked it "Undeliverable - no safe drop" because he didn't want to climb 10 stairs. I've requested a full refund from Temu and asked them never to use these guys again.

0/5 The shipping was unacceptable. My order sat unprocessed for days, transit took far longer than quoted, and tracking was never updated. At no point was I given accurate information about where my package was or when it would arrive. This is basic logistics, and this company failed at every step. I won't be ordering again, and I strongly advise others not to either.

Apple Express was supposed to deliver my package by 9pm yesterday. I waited and waited and waited. By 11pm my wife told me to stop refreshing the website and I figured she was right and they would deliver it the next day. Nope. They delivered it at 11:47pm, well past their business and delivery hours. The guy also did it in the most sneaky way to not trigger my camera to be notified, walking up my neighbour's lawn instead of mine. I was also still awake, with the curtains open and the living room lights on. The guy didn't ring the doorbell or knock or anything to ensure I got my package. Instead he left it wide open on the front porch and about 40 minutes someone who looked an awful lot like the driver walked down, went around my neighbour's lawn and stole the package, however my camera did notify me for that. So I got alerted someone was stealing my package at around 12:30am. The whole thing feels extremely fishy and like a scam. I also haven't been able to get through to anybody at their customer service even though their message says they're open as I'm calling during their customer service hours. Absolutely garbage company.