AppFolio Property ManagerReviews of appfolio.com

The best software ever! For the small monthly fee per property, I get outstanding service, monthly improvements, no lagging help desk that cant wait to get off at 5. Appfolio is Service, Service and Service. They are available, personable and Exceptional!

I love how Appfolio is always improving and adding popular features. It's pretty easy to use, except the accounting can get a little complicated. But the customer support always responds quickly and gets our problem solved.

First.. I find it odd that they're using another site other than existing Yelp and that they apparently have to invite you to provide feedback. I wonder why they haven't invited me? Perhaps they only invite friends? I've shared this feedback on other sites but since learning of this site, I'll try to use it as well. Be sure to search sites that Appfolio doesn't control for more feedback. We purchased the software including maintenance contact center in May with a June 12th cutover to Appfolio and go live of 1 July. Over two months past the cut off and I have yet been able to get my accounting within the system. I have yet to reconcile accounts or provides owners of the company with an update. Warning about implementation. They just ask you to check the aggregate numbers of income/expense accounts. Not the details by property. Sure the gross adds up, but doesn't show up my property. Further, none of the capital account information was moved over. We have two trusts with ownership interests and payments - none of that was input. I still can't get it right. I have spent literally dozens of hours trying to put a fairly simple business into their software and it still doesn't work. Owners statements will never work for me apparently. But we're trying to get basic income statements and cash flow statements to work. Still not yet. And I'm at the end of the "first 60 window" where I lose dedicated support (that usually responds via email within a day or two). Negotiate an out after implementation if they don't get it right. And VERIFY VERIFY VERIFY everything - more than they ask you to verify. Check all your details of all your accounts, not just the summary records. The other big warning with these guys. During implementation they don't migrate your capital and asset accounts and such. Yes, they have those account types available, but they only migrate the property-specific income and expense accounts. We've been trying to get those in for well over a month and still no answer or solution that works so I can pull a simple p&l or cash flow for the year. Don't let them past implementation without CONFIRMING that they have migrated all of your accounts. I confirmed they migrated the aggregate P&L accounts which is what they asked me to do - but they didn't migrate the other information and accounts related to the properties / property management company. Over two months without a reconciliation at this point. No responses on many of the other issues with the software. They just ignore you if it's not something they want to discuss (like the design of one maintenance tech per work order or property detail information missing from reports). The other thing with this software - something else that goes contrary to the purported cost savings and ease of use - you will have to engage a lot of time from your CPA/accountant. This wasn't necessary when we set up our old package with Quickbooks. The accounting in AppFolio is HORRIBLE. We have to spend so much time make journal entries for so many straightforward transactions. So count this as another significant cost in implementation. Our implementation costs so far for this software are nearing $10,000 from all this extra work on what should have been a simple data import. I'd rather have been running the business than fighting this software.

Excellent company. I've used several property software systems and Appfolio definitely out weighs them all. Appfolio is constantly making improvements, they really listen to and care what the client;s needs are. Would recommend to anyone.

Love the system and the support team!

Appfolio has made runing a scattered sites portfolio so much easier. They are constantly working to improve the site and make it even more user friendly. Support is there and constant whenever you need it.

I do think AppFolio is the best management software I have used to date! If they were to add a check scanning function, there wouldn't be a single task that it doesn't do for us!

Love the software, wish it had a few improvements in it's accounting so we did not have to use Quick Books along side of it when it comes to maintenance work. Maybe we're just not using the calendar correctly, but would like to be able to use it for showings with several other users at the same time.