AppFolio Property ManagerReviews of appfolio.com

Charges $23 to pay with card and declines payments made with echeck so your rent ends up late and you get served eviction notices and $120 in returned check fees

AppFolio's service is exceptional and the company continuously improves what the user can do.

AppFolio has been an integral part in our success as a smaller property management company (<500 units). Having a centralized location for all information has been amazing for us as a company, our tenants and owners needs. As well, it is nice to work with a company that is constantly improving their product and taking feedback from its users to better improve their product.

As a bookkeeper, AppFolio is extremely easy to use, and their customer support is SUPERB! My only comment is that some of the functions could be more automated and less labor intensive. But, it is affordable, and we are very happy with AppFolio.

Please be advised that this review is from the perspective of the property owner (a customer of the property manager who currently uses AppFolio). 1. The property owner does not have real time access to the general ledger nor individual property ledgers. It limits property owner access to pdf files that must be requested & then uploaded by the property manager. 2. There is a programming glitch that does not allow an individual property ledger to run a negative account balance. For example, when property A incurs an expense greater than the monthly income, the property manager is forced to transfer money from properties B, C & D to cover the expense (a work around for the programming defect). The unnecessary transfers & ledger entries defies basic accounting principles. Gross income/rent for all of the properties should be able to pay large invoices for any of the properties as well as generate a correct profit & loss statement for each of the properties. This software defect is unique to AppFolio. We have other property managers with older technology & do not have this issue. 3. Predictably, property owners cannot call AppFolio for support since we are not the ones paying for the software. Since we knew that this above-stated issue is going to affect many property owners as end users, we opted to call AppFolio, spoke at length about about the programming glitch but never received a response. The glitch in the program has not been fixed at this time.

This website is very user friendly and easy to navigate. Customer service is excellent! I would highly recommend this website!

I am new with my company that uses AppFolio, but I am very pleased with the program. It is very detailed and easy to work with.

Not having a dedicated customer service really doesn’t improve communication and solving problems 0