AppFolio Property Manager Reviews | Read Customer Reviews of appfolio.com

AppFolio Property ManagerReviews of appfolio.com

Internet & Software
70 Castilian Drive, Goleta, California

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3.6

Average

765 reviews

AppFolio Property Manager3.6Average

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About AppFolio Property Manager

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.

AppFolio Property Manager (appfolio.com) has 765 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.

Also known as: appfolio.com
Website: appfolio.com
Category: Internet & Software
Location: Goleta, California
Listed on Rated Honest: 2026

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AppFolio Property Manager reviews

765 approved reviews, newest moderated first

Linda
Posted Sep 30, 2020
Appfolio
Appfolio is a great product. My only real complaint is it is just about impossible to talk to someone if you want or need to. they do get back with you thru email but if you dont understand then you have to keep going back and forth.
Response from AppFolio Property Manager· Oct 2, 2020
Hi Linda, thank you for your review! The nature of our support system does require you to submit your request via email or our chat feature but please specify that you would like a phone call and we will do our best to accommodate. Thanks for your feedback!
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Lockaway Storage C.
Posted Sep 30, 2020
Easy to use
Very easy to use and understand
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DEBORAH G.
Posted Sep 30, 2020
Comprehensive living platform!
Comprehensive living platform!
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Esther
Posted Sep 30, 2020
User friendly and the customer service…
User friendly and the customer service support team is wonderful
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Elizabeth
Posted Sep 30, 2020
I do love Appfolio...but
I really do love Appfolio. It's made dealing with our tenants, owners, finances, etc so much easier. I really only have one or two issues. I like the bulk e-mail when I'm sending out emails to tenants and even guest cards. But, bulk texting would make a world of a difference. It would cut my time in half when having to send guest cards. When we have a new property we get atleast 200-300 guest cards and sending an individual text is extremely time consuming.
Response from AppFolio Property Manager· Sep 30, 2020
Hi Elizabeth, thanks for your review! You'll be happy to hear you are able to bulk text all tenants in one unit or property! We hope that this will be helpful :)
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Eric Z.
Posted Sep 30, 2020
Overall AppFolio is pretty amazing
Overall, we have loved the AppFolio experience. The GUI is responsive and intuitive, and the customer service was absolutely amazing when we started in 2018-2019. Though, the quality has admittedly weakened a little since then. AppFolio is noticeably geared towards residential properties. They have made some strides towards better commercial inclusivity, but I believe other commercial management companies likely have to make similar workarounds with templates, guest cards, report format, etc. There are few nagging bugs that I'm surprised have not been worked out such as better organization of commercial tenants and their internal contacts. For example, we wouldn't want a rent statement to go to their maintenance staff, or we might not want a notice of HVAC maintenance to go to a CEO. This also applies to online portal access as well. That being said, for the price we pay, AppFolio is a great deal. If they continue on their trajectory, it will be an extremely useful and cost-effective tool for all types of management companies, big and small.
Response from AppFolio Property Manager· Sep 30, 2020
Hi Eric, thank you for taking the time to leave this review and feedback. We forwarded your feedback to our product team to review and we are constantly making changes that we hope makes life easier on you! Thanks again!
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Thierry
Posted Sep 30, 2020
Nice and simple software which does…
Nice and simple software which does most what we need to manage our real estate.
Response from AppFolio Property Manager· Sep 30, 2020
Thanks for taking the time to leave a review!
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Nina
Posted Sep 30, 2020
I like how Appfolio is efficient and…
I like how Appfolio is efficient and easy to use.
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