Apex Gaming PCsReviews of apexgamingpcs.com

Response from Apex Gaming PCs· Feb 5, 2025

Hi Dylan, I do apologize for the delay you experienced. Due to higher-than-anticipated demand this November and December, our Black Friday / Cyber Monday orders were delayed beyond our expectations and we will be working hard all year to improve our BF/CM preparations for this upcoming year! We hope you enjoy your new PC in good health.

Response from Apex Gaming PCs· Feb 5, 2025

Thanks, Joseph!

Response from Apex Gaming PCs· Feb 5, 2025

Hi Mckenzie, Thank you for sharing your experience, and I sincerely apologize for the delays and miscommunication surrounding your order. We understand how important this gift was, and we deeply regret that it did not arrive in time for Christmas as promised. Our goal is always to provide a smooth and reliable experience, and in this case, we clearly fell short. While unforeseen part failures can happen, we should have communicated with you more effectively and ensured that your PC was shipped as soon as it was ready. I understand how frustrating it must have been to receive conflicting updates, and I truly appreciate your patience throughout the process. That said, I’m so glad to hear that your fiancée loves the PC! While we can't undo the shipping delays, we will absolutely be reviewing our internal processes to ensure better communication and follow-through in situations like this. If there’s anything else we can do to make this right, please don’t hesitate to reach out. We truly appreciate your support and hope your fiancée enjoys the PC for years to come!

Response from Apex Gaming PCs· Feb 5, 2025

Thanks, Cameron!

Response from Apex Gaming PCs· Feb 5, 2025

Hi Jason, Thank you for taking the time to share your experience. We’re thrilled to hear that you love your laptop and that, for the most part, communication throughout the process was good. However, I sincerely apologize for the issues you faced, particularly with the delayed shipment, the graphics card change, and the trouble with your Windows product key. We completely understand how frustrating it must have been to expect a pre-Christmas delivery and experience delays. While we do our best to meet promised timeframes, we clearly fell short here, and I regret that we didn’t provide a better resolution for you. Additionally, the switch from the 4080 to the 4070 should have been handled with greater transparency to ensure you were fully informed every step of the way. The most concerning part is that you had to purchase a new product key due to a lack of follow-up on our end. That’s unacceptable, and I truly appreciate you bringing it to our attention. I will be processing a $130 refund back to the payment method used to purchase your PC, and we will be reviewing our internal processes to ensure issues like this are addressed more effectively in the future. Your support means a lot to us, and we want to ensure your experience with Apex is as positive as possible.

Response from Apex Gaming PCs· Feb 5, 2025

Thanks, Samantha!

Response from Apex Gaming PCs· Feb 5, 2025

Thanks, Patrick!

Response from Apex Gaming PCs· Feb 5, 2025

Hi Austin, I sincerely apologize for the delays and the frustration caused by the lack of accurate updates on your order. We completely understand how important clear and reliable communication is, and it’s unacceptable that you were given the same estimated timeline multiple times without follow-through. While we do our best to ensure timely builds, it’s clear that our tracking and communication fell short in your case. We are actively working on improving how we provide updates so that customers receive more accurate and transparent information regarding their orders. I’d love to take a closer look at your order and ensure you get the most up-to-date information. Please reach out directly so we can provide a concrete resolution. Again, I truly appreciate your patience and your feedback—it helps us improve.