Poor
160 reviews
ANRAN Security CameraHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Anran is a smart security brand committed to protect home with confidence.We design security solutions that focus on clarity, stability, and ease of use, making everyday protection simple and reliable. Anran products are built to work seamlessly in daily life, offering intuitive setup, smooth app experiences, and dependable performance over time.We continuously refine our solutions based on real customer feedback. Our goal is to make advanced home security more accessible and practical, so users can stay connected to what matters most and enjoy greater peace of mind.
ANRAN Security Camera (anran-cctv.com) has 160 customer reviews on Rated Honest, with an average rating of 2.3 out of 5.
160 approved reviews, newest moderated first
Peters M.
Posted
2x Solarkameras im Februar 2025 gekauft .Im Herbst 2025 weniger Sonne Akku dauernd leer. Bei Anran gemeldet ,Ja Sie kümmern sich! Noch zweimal nachgefragt jetzt meldet sich keiner mehr.Also Finger Weg!!!!!!
Romik G.
Posted
Das Produkt: ANRAN 5MP WLAN Überwachungskamera Set Außen, 12" NVR, 2TB, 360° Auto Track Outdoor Überwachungskamera Set wurde zunächst mit einem falschen Netzteil geliefert, wodurch die Festplatte nicht erkannt wurde. Nach mehrmaligem Kontakt mit dem Lieferanten erhielt ich einen Nachlass, um das richtige Netzteil selbst zu besorgen. Mit dem korrekten Netzteil funktionierte die Festplatte zunächst. Nachdem der Speicher voll war, ließ sich die Festplatte jedoch nicht mehr über den NVR formatieren, sodass keine weiteren Aufnahmen möglich sind. Seit etwa zwei Monaten stehe ich deswegen mit dem Hersteller ANRAN in Kontakt. Anfangs kamen noch Rückmeldungen, inzwischen bleiben E-Mails unbeantwortet, obwohl das Gerät erst wenige Monate alt ist und noch Garantie haben sollte. Insgesamt entspricht das Produkt für mich nicht dem erwarteten Preis-Leistungs-Verhältnis. Aufgrund meiner Erfahrungen würde ich nicht erneut bei diesem Anbieter bestellen.
ian
Posted
I Purchased an outdoor security camera in December it was so easy to set up and the results are outstanding. Yesterday I recharged the battery and when I come to use it it wouldn't work. Contacted Anran support they were right back at me with advice to get it up an running again. I quickly realised the issue of it not working was down to me I had done something stupid. After i took the advice and made some quick adjustments the camera was up and running in no time. Can't recommend ANRAN enough they were fantastic this is definitely the company to purchase your cameras from. Well done ANRAN Ian
Response from ANRAN Security Camera· Jan 26, 2026
Thanks for the kind words Ian! Let us know if we can do anything else for you. Regards, - Anran team
customer R.
Posted
Telecamera perfettamente funzionante per il prezzo che ha, anche quando la temperatura va sotto zero. Si è scaricata e non lo sapevo. Ho contattato il servizio clienti e sono stati super efficienti. Ne ho comprata un’altra
Response from ANRAN Security Camera· Jan 26, 2026
Hi Roberta, Thank you so much for your fantastic review! We’re really pleased to hear you had a great experience with Anran security camera. If you ever need assistance in the future, please don't hesitate to contact us: Email: [email protected] Website: www.anran-cctv.com Best regards, ANRAN Customer Service Team
Sophie Tron L.
Posted
Une équipe après vente extra à l écoute et réactif vous apportant vite une solution j en suis très satisfaite
Response from ANRAN Security Camera· Jan 26, 2026
Dear Valued Customer, Thank you very much for your kind words and 5-star rating! We're delighted to hear that our after-sales team provided you with attentive and responsive service, quickly bringing you a satisfactory solution. Your satisfaction is our top priority, and feedback like yours motivates us to continue delivering excellent customer support. Should you need anything in the future, we're always here to help: Email: [email protected] Website: www.anran-cctv.com Best regards, ANRAN Customer Service Team
Gino C.
Posted
I bought four cameras from their website it took almost a month to get them in and then after 2 weeks of having them one camera lost its night vision and does not work. Contacted tech support at anran 3 months ago and still have not received a replacement warranty camera. They have stopped answering my emails so now I am flooding the internet and social media about this ordeal. Stay away from this company.
Response from ANRAN Security Camera· Jan 26, 2026
Dear Gino, Thank you for your feedback. We’re truly sorry for the inconvenience this has caused, this is not the experience we want our customers to have. We take delivery timelines and after-sales support seriously. Please contact us with your order details and the camera issue, and our team will verify it promptly. We will arrange a warranty replacement or provide an extended warranty to resolve this. Email: [email protected] Phone: US: 1-866-958-6988 UK: +44 20 8610 1559 Please reference your original order when contacting us so we can prioritize your case for immediate resolution. We truly value your feedback and hope to have the opportunity to restore your trust in our brand. Best regards, Anran Customer Service Team
Eddy Van L.
Posted
2 toestellen met 5 mil. pixels laden niet op via het solar paneel en opladen via een powerbank of netstroom gaat soms wel maar meestal niet. Moet ze nu contstant opladen. Hun naverkoop is quasi nul. Ben al heel lang aan hun mails aan het zenden en telkens vragen ze andere info die ik steeds gaf. Tijd geleden kreeg ik de belofte dat ze twee nieuwe cameras gingen bezorgen. Vandaag ze nog eens wakker geschut en ze zijn zelfs nog niet verzonden ! Nu vragen ze weer een contact nummer dat ik nooit heb gekregen (en in hun administratie willen ze blijkbaar niet kijken). Alles om toch maar hun verantwoordelijkeid te ontlopen. Ga er mee stoppen, het sop is de kool niet waard. Kan mijn tijd beter gebruiken zonder dergelijke frustraties : HET ZIJN BEDRIEGERS.
Response from ANRAN Security Camera· Jan 26, 2026
Dear Valued Customer, We sincerely apologize for the frustrating experience you've had with our products and service. We understand your frustration with the solar charging issues and the delays in receiving your replacement cameras. This is absolutely not the level of service we strive to provide. Please contact our dedicated resolution team immediately so we can prioritize your case and ensure you receive the replacement cameras without further delay: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We are committed to making this right and restoring your trust in ANRAN. Best regards, ANRAN Customer Service Team
Henry D.
Posted
Je reçois 2 caméras acheté sur Temu, comme d'habitude il faut créer le compte après téléchargement de l application, Déception, impossible de le créer... pourtant ça devrait être facile. Retour direct a l envoyeur.
Response from ANRAN Security Camera· Jan 26, 2026
Dear Valued Customer, We apologize for the difficulties you experienced with setting up your cameras purchased from Temu. We understand how frustrating it can be when the app account creation doesn't work as expected. Please contact our technical support team for immediate assistance with the setup process: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We would be happy to walk you through the setup step-by-step to get your cameras working properly. Best regards, ANRAN Customer Service Team
