americanvanlinesofsf.comReviews of americanvanlinesofsf.com

Had a horrible experience with this company. They basically act as a third party to coordinate your move with a local moving company. The initial conversation with them was very positive and they quoted us a price only slightly above what it would cost for us to move ourselves with a u-haul. After we paid the deposit, the customer service basically went out the window. They had zero communication with the local moving company and couldn’t answer any basic questions regarding our move. When the movers arrived, the price went up almost $2000.00 from what was quoted. As I spoke to the local guys, the told me that this was a problem they ran into everyday and that third parties like America First basically just try to sell your contract as quickly as possible and then stop providing service. It’s the local companies that determine the price not America first. We felt duped and essentially paid double the amount we would have paid otherwise. Buyer beware

AVOID!!! Do not use this company. I specifically asked for packing services, for my glassware and books, was told "sure we do that, you don't have to lift a finger". When the foreman of the team got a hold of me to verify, he said that packing was news to him, gave me attitude up the yin-yang. I called and cancelled, as well as emailed who I was told to email, and said I had a different company lined up. America First called me and asked how much I would be spending on this other company and I told them it wasn't their business. They are gaslighting me, asking me if I'm sure I didn't ask about packing from a different company. I asked all the companies I talked to about packing. America First, even after my cancel email and phone call, still sent a team on the day of the move, which I denied access. Now they are gaslighting me that they sent 2 teams to my door to do the move and I refused service. I just want my $752 back. But because of the timetables (too late after set-up, too close to move day) it is unlikely I will get a cent back. They are also saying I never sent the email. "Hypothetically, if you sent it..." Apparently I didn't send it to the correct email address, but I did send it to whom I was told. AVOID!!! Do not use!

This review will not be removed until the safe delivery of my possessions and reimbursement of all damages by American 1st Moving and AMB have been completed. *FYI that they just had my review removed from mymoving.com and other mover-owned review sites! Literally like the mafia! DO NOT RECOMMEND! American Van Lines (American Van Lines of SF LLC) changed their name to America First Moving, probably due to bad Yelp & Google reviews. I made the mistake of using them based on 5-star Google Reviews (probably not all legit). Check their real Yelp reviews: American Van Lines of SF (pompano beach)... They got their $$$ and then dumped me to AMB, a company that is listed on fmcsa.dot.gov as "out of service" due to refusal for audit... All kinds of mismanagement and miscommunication on America First’s end with AMB. They really don’t care who they send your stuff with because they just want to collect their thousands. All other “brokers” who get paid 50% upfront still manage the move for you… with America 1st, I have had to communicate with ten people within their company and AMB. Provided an extremely detailed Googledoc with boxes measured and additional just in case to Jason for the quote. He mentioned he showed everyone in the office because it was so detailed. I had him verify several times on delivery windows by July 8/9th, which is why I signed the contract with America 1st. Only now am I told that AMB, who had to reroute and come three days later, that my original delivery window no longer applies. None of my other cross-country moves have ever dumped move tracking and communications onto me as well as lied about delivery windows. Accommodated Jim to not have to do QA on Father’s Day, but then he didn’t have time that Monday but said my Googledoc and texted photos were sufficient. He was aware of the floor mirror and small side table and console were metal frame (2 mirror top and 2 glass pieces). Never was I told that I'd have to pay more out of pocket by him or Jason. I had to clarify that I sent him photos from another movers quote platform so he could gauge how my texted photos of my furniture were actually smaller, and lighter. He had the actual dimensions and links in the Googledoc though. That said, I had to end up paying additional out of pocket for wrapping of my furniture, with my own materials! America 1st and AMB need to figure out who failed in not bringing tools and materials to wrap my furniture. I didn’t have any changes to the furniture except that I removed/left behind a glass console. My standing desk was damaged because of an attempt to yank off a leg without removing all of the screws… AMB said they didn’t know that have the materials for these furniture pieces… Does America 1st follow up with AMB to ensure pickups run smoothly? They didn’t for me. I actually didn’t know AMB was the “carrier” until Jim told me on the phone as well as from the two women who called me from AMB to confirm incorrect move dates and then move delays. Frustrating when both America 1st and AMB are surprised that I’m upset when everything has been so disorganized. Jim B provided me "John Snow’s" number, but the dude never called back. He had a completely rude customer service woman who didn’t even identify who she was and then refused when I mentioned that Jason, Jim, and John had information she could get. So I explained and then she complained that she "already spent 25 minutes on the phone with me and can’t spend this much time with one customer." She told me that AMB has 21 days from my earliest delivery availability date, which is not what Jason verified with on the phone. Verbal and email verifications are the same as contracts. As I understand, it should be from the pickup date, and they and AMB messed up the pickup dates… She says they need to listen to the call recording. Why be condescending when I’ve just explained that the move has already been disorganized and a huge inconvenience for me to have to manage? I am hoping that they will put their best foot forward to ensure that the rest of my move and the claims process is a smooth one....

Avoid if you want a fair price. Firstly the movers were late and did not handle the items care. I found out that my actual cost was $1500 more than my quote for 8 extra small items. The people at America First were not helpful at all in the process to explain why or get my money back. Will absolutely never be using this service again

I canceled my order within 24 hrs of booking the service and the company is refusing to provide me a refund after they emailed me and said order is cancelled an a refund will be processed. I can't get any straight answers and their supervisor Brandon is rude. This is the worst customer service. When I call I get the run around and they expect me to loose $1953.07. Lesson here is never pay a company or someone you don't know with zelle. The contract states orders can be cancelled within 24 hrs for a 100% refund and I have been waiting for one week now with no answers. I was told when I cancelled refund will be processed within the next billing date but they don't know when that will be. It took 30 seconds to get my money and now I can't get it back

RUN AWAY! These are all fake reviews! They lied about us having our own truck, quoted us for $5800 without seeing the inventory after I asked to do a video call. I put a deposit down for $1800 based on that amount. Then 3 days before the move they did the video call and changed it to $15,800. At that point they already had a deposit and I was desperate so I paid an additional deposit of $3500, with a check (luckily I was able to put a stop to it once this happened..) Then the movers contacted me to schedule and they informed me they will be loading things onto their truck and then unloading it all and loading it onto a different truck (NOT WHAT THEY SAID ON THE PHONE, we clearly asked if the truck they are loading our items onto is the truck that will be driving to our new house and they said yes) THEN the movers didn’t even show up! After speaking to Brandon, Jim, mason cruz I’ve come to realize they are all liars and their way of getting business is to quote you low so you put a deposit and they then you the price right before your move so your desperate!

recommended them to friends. moved us precisely and fast! Our dogs love them.