americanvanlinesofsf.comReviews of americanvanlinesofsf.com

This place is trash. The name is a joke; should be America's Last Choice in Moving Services. Brandon the so-called manager should have been fired a long time ago. He won't help you, doesn't care about you or your situation, and won't call you back, ever. After you pay, good luck getting any services you paid for. And when you try to get your money back, well, good luck with that too. They'll make it hell for you to even get a partial refund... when you should be getting a full refund! No quality, no value, no care, no conscience. They rob innocent people.

TERRIBLE MOVING BROKER — STAY AWAY I second ALL of the negative reviews here on Trustpilot, they are very similar to what I experienced. As for the positive reviews: Note how Trustpilot mentions they removed a bunch of fake reviews. Also note how the few positive reviews are very vague about being "polite" and "on time" and totally lacking in detail. Compare those to the negative ones which sometimes make you even cry the people's experience was so bad. So bottom line don't trust the Positive reviews. What happened to me: They promise you the best and cheapest service. Then they take a cash deposit. Then they basically come back and say, uh you have too much stuff, we have to charge you more. They take another deposit. At this point, it's too late for you to change and you won't get your deposit back, as numerous people here mentioned. So after going through all the inventory you are going to ship in detail (with photos) and calculating the exact square footage (and paying more than initially agreed) I still had to pay more on the day of moving. The movers will tell you that you still don't have enough space, you have to pay more and you still won't be able to ship everything. The movers (subcontractors) also told me this happens all the time to the extent some people are so surprised they start assaulting the movers. Suffice it to say I'm surprised I actually got around 75% of my stuff moved for about double the initially agreed price and even on time with only a few things broken (no amends made whatsoever.) For the broken things, they tell you to submit a claim on MovingClaims NET which has 10 1 Star Reviews on Google Maps (check it out) and is basically a dead end. So I guess I'm luckier than most people here but PLEASE NEVER USE THOSE GUYS. I will name and shame Mason Cruz, you sleazy maggot, you told me America First had to take a cash deposit because if they let customers use credit cards, they would sometimes dispute the charge. Little did I know ... There is another guy called Brandon, very friendly on the phone, but another phony. I hope you can live with your phony selves knowing you are employing fake reviews to defraud customers. Shame on you !

The movers worked quickly and arrived on the scheduled day at the proper time. They had been excellent all day. My previous apartment was packed up and transferred to the new place by the three movers in approximately two hours. America First moving is by far the best mover out there. quite pleased with their great service. I heartily endorse it!

This is the worst moving company ever worked for a couple of moving companies myself and know how the business works( worked for Bekins out of Massachusettes I am a poor man, not a rich man so couldn’t afford the companies I worked for but if I knew this company was like this never would have hired them. Picked up the load on august 29, we were told 3-5 days for deliver it is currently October 17th and no load delivered yet, and now no response from Frank to he one we are in contact with in Deerfield florida representing American first mover. We only got a twin bed and about 20 boxes shipped less than what we informed the company we would be shipping and yet after about 15 medium boxes we ran out of room driver said another 600 and they can take the rest of the load well 600 if we pay by card or 300 if we pay cash so we paid the cash and now no load. Asking all my veteran brothers and sisters to no use this company ever. No one should use this company. I will pay the extra money if I ever move again and hire a real company.

Horrible repeat after me BBB. They booked my job and handed it over to a 1.5 company who has yet to respond after picking my belongings up

DO NOT USE THIS SERVICE. FIRST OF ALL, THEIR PHONE NUMBERS ARE FAKE, YOU CANT EVEN REACH THEM ON PHONE. VICTORIA WILL TAKE ALL YOUR DETAILS AND GIVE AN ESTIMATED DELIVERY OF 3-5 DAYS WHICH IN REALITY IS BEYOND TWO WEEKS. FIRST THEY QUOTE LESS BASED ON THE STUFF YOU WANNA MOVE AND THEN WHEN THE ACTUAL MOVING TRUCK ARRIVES (SECOND PARTY), HE WILL DOUBLE THE RATE YOU ORIGINALLY AGREED FOR. THE GUYS WHO CAME TO PICK MY STUFF UP DINT EVEN HAVE THE PATIENCE TO FILL THE SPACE I PAID FOR. ONE OF THEM WAS SO RUDE, THAT HE DRAGGED THE BOXES OVER THE HARDWOOD FLOOR, CAUSING DAMAGE AND SCRATCHES ALL OVER. THEY STORE YOUR LUGGAGE AT SOME STORAGE UNTIL THEY FIND A DRIVER WHO IS DRIVING TO THE DESTINATION. THE GUYS WHO BROUGHT MY STUFF HOME ARE THIRD PARTY. THEY LOST SOME OF MY STUFF. THEY WANT ALL THE PAYMENTS AHEAD. THEN WHEN YOU CALL REGARDING THE LOST STUFF, THEY SEND YOU A WEBSITE WITH ALL FORMS TO DOWNLOAD AND FILL, BUT NO WHERE CAN YOU SUBMIT THEM. THESE PEOPLE ARE FRAUD. THEIR PHONES DONT EVEN RING. THEY DONT RESPOND TO YOUR EMAILS. DO NOT DO NOT DO NOT DO NOT USE THIS SERVICE!

THEY ARE FRAUDS, DO NOT TRUST THIS COMPANY. THEY USED TO OPERATE AS HOMESAFE TRANSIT LLC AND USED EXPURED DOT LICENSURE AND FAKE ADDRESSES.

A true nightmare of a company. I worked with a salesman who gave me completely incorrect information about the service they provide and what I was paying for. They ask you to sign a contract on the phone with them so they see it go through and can take you to the next step in the process. Everything in the contract did not match up with what he told me, unbeknownst to me. I didn’t find out until 1 week before my move when they called to confirm details. I was left scrambling. They listened back to the recording of my calls with this sales person and agreed he provided flat out wrong information. Fired him, but offered me no compensation. Out of luck. Wouldn’t let me out of my contract despite knowing I was lied to. On top of that, now I’m paying them an extra $900 because they say my stuff takes up more cubic feet than originally accounted for. Despite having 14 fewer boxes and having given the original guy exact measurements of all my furniture. I walked around while on the phone with him with a tape measure in hand. But he input it wrong, and I am out money. This company has not offered me anything to right this wrong. I filed a complaint with the BBB and they had the guts to ask me to go back to the BBB and take it all back. Absolutely not. I was prepared to spend money on a move. It’s expensive, I know. But I do not appreciate being lied to and then told it’s my problem because “no moving company would offer that.” Why would I question things I was specifically told by an employee is part of the deal? Why would I think he’s lying about things I confirmed over and over? I hope they lose business or learn to compensate the customers they lie to.