American Musical SupplyReviews of americanmusical.com

Advertised amp for 499 then tried to charge me 1199. I have the advertiser and webpage screenshot. Total scam bait and switch. Customer service will lie to you and play stupid. I warned you, good luck.

These guys are a scam I never received my product from 2018 and now they’re charging me for same product from 2018 in 2022 on a new card that I never authorized transactions for I called up to request my refund for this fraudulent charge and they claimed that it was warranted when it is not bc again I DIDNT AUTHORIZE IT

I wasn't sure if AMS was a reliable Recording Equipment outlet, but I still took a chance on them, and I'm so glad I did. Everything I need they have In Stock, and I usually receive my Gear in 1 day. I have spoken to their Costumer Service department and they were helpful every time. Because of their professionalism and product availability, I have become a loyal costumer for all of my Recording Studio Equipment.

I bought a PRS McCarty drop in wiring harness. It arrived clearly used or returned, with missing parts, as compared to the picture. No pot nuts, washers and missing the black switch knob. They emailed a total lie, stating PRS said it's that way and you use your own hardware.

I do not know why this company has such a low rating as I personally have had nothing but great customer service from them. Now I did run into s small problem with my last order but that was an issue with a scratch and dent item being ordered and sold to someone else, (a who gets it processed first gets the item type of thing) which happened 2 times on an item I was trying to buy but...the CS rep let me have a brand new one for the same price so, you can't tell me they don't try to work through issues with their customers. My only complaint with that particular, is that I did not know that this was an issue till I called when my item had not shipped and was then made aware that my order was snatched up by someone else. That would be my only complaint with them and I plan on addressing this with the higher ups to make them aware of that particular hiccup and perhaps find a way to fix it. The other thing I really really love about them is they will let you make payments on items which is the only reason I have been able to afford some fairly pricy equipment and get my musical arsenal to the point it is now. My hat is off to them for that attribute alone. My point is I think their customer service is quite good and they really try to rectify problems but... you may need to alert them of or let them know there is a problem, after you do then your off to the races. I really want this company to have a good rep on this and other rating websites like it and I guess this is my way of trying to help. Review by, Michael James Fox Beaver creek, okio

Bought a bass and it had scratches, I don't mind seconds or used or returns but please state that and give me a discount,also it takes far too long,Ive ordered most of my life and it rarely takes more than 10 days here it takes almost a month.I did call them once and got the run around for a good 20 minutes, terrible customer service.their catalog is deceptive,at first you're amazed at the prices $69 for a guitar but if you reread it, its $68 at 6 payments I hate these types of tactics , I don't know how this place even stays in business.

Tried making an order multiple times this week, just to find the next day they had been canceled each time. When I call to resolve issues I was met with customer service that clearly didn’t care if I got my order or not and only wanted to get me off the phone. 5 orders later, and all of my time wasted I received no equipment. Stay far away from this place.

I’ve bought several pieces over the years from AMS. They always have great advice when needed, and aren’t pushy when ordering. It seems the sales staff are all professional musicians in one field or another. I’ve always been confident that I’ve purchased the correct gear for my needs and they will stand behind their stated warranties. I’ve been to the brick and mortar music stores in the past. I’ve had salesmen there that were drummers trying to push high end synths on me without a clue of the functions a synth has to offer, they reeked of commission salesman. It’s why I’ve only trusted AMS with my purchases. Their inventory is spot on and shipping has been lightning fast. The thing that impressed me most was their after the sale support. I had a few questions on a piece I had recently purchased. I called back my sales person and he was more then happy to walk me through my questions. As technical as some gear can be, that kinda support is invaluable. I look forward to doing more and more business with AMS as my home studio expands. Thank you AMS!