Altra RunningReviews of altrarunning.com

Extremely poor quality. I have been wearing them for only a month and I've had to use shoe goo on 2 separate occasions and on both shoes. The fabric inside by the heel is already worn into holes. $160.00 is steep for a month of wear.

I contacted Altra within approximately 30 seconds of placing my order because I realized the shipping address was incorrect. Customer service told me they would try to stop the shipment and, if it had already shipped, contact the carrier to prevent it from being delivered. Neither of those things happened. The shoes were delivered to the wrong address, where I have no way of retrieving them. I understand that I initially entered the wrong address, but I reported the error almost immediately and followed every instruction Altra gave me. I was led to believe they would attempt to intervene, yet the package was still delivered and I have been offered no refund, replacement, or meaningful solution. I did not wait hours or days to report the problem. I contacted them within moments, before the order could reasonably have been processed and delivered. Altra apparently had no effective procedure to correct the address, stop the order, or ensure that the carrier intercepted the package. The result is that Altra has my money, I do not have the shoes, and customer service has essentially told me there is nothing they will do. Their lack of accountability and concern has been incredibly disappointing. I expected much better from a company of this size.

I loved my hiking shoes at first. They started to tear at the fabric at the top within two months. When I contacted customer support they would not help me because I did not have the original receipt even though the production date on the shoe was listed as made only 6-7 months prior. I had bought them at MEC in Vancouver. I knew the date and had proof of the charge on my credit card but customer service still would not do anything. Like I said I really liked the shoes at first but it is pretty sad when a shoe starts breaking down after two months of light use and the company won’t stand behind their product. For this reason I won’t buy from this company again:(

Very disappointed with the after sale service

PESSIMI. Ho effettuato regolarmente il reso di 2 scarpe che non corrispondevano nella taglia: oltre a non avermi inviato la conferma del reso ricevuto (che ho dovuto chiedere telefonando più volte), affermano di aver effettuato il rimborso, ma a distanza di oltre 15 gg non l'ho ancora ricevuto e, avendo pagato con Paypal, di solito è immediato. Ho parlato anche con Paypal, che dice non aver ricevuto nessun rimborso per me. L'assistenza clienti di Altra running inesistente e penosa, si disinteressano al problema. 360 EURO! Sarò costretta a presentare denuncia!

5 Tage Säntis Rundwanderung mit Altra Lone Peak 8 mit 10 kg Gepäck bei Hitze-perfekt auf jeden Terrain, mit Schwächen bei Altschneefeldern, konstruktionsbedingt kein Eintreten von Trittstufen. Dennoch für mich die ideale Wahl, keine Druckstellen, Blasen oder Hitzestau im Gegensatz zu meinen Mitwanderern. Habe den Schuh seit 16 Monaten, sicher nicht so langlebig wie ein stabiler Bergschuh, aber sicher noch 1 Jahr weiter gut. Passt für mich damit auch im Preis-Leistungsverhältnis

Poor condescending AI chat page. Finally got to an actual agent in the chat box. Agent was helpful, but cut off the conversation prematurely before I could confirm return info. Fed-Ex shipping left the delivery out in a rain storm ruining the return box. Shoes seem ok, but didn't fit properly. Return process was frustrating and onerous. Will avoid online interactions, hoping stores may be a better experience.

I've been using barefoot shoes for about five years and always had the problem that most brands offered a wide toebox but no additional cushioning. Running with a forefoot stride is and was no problem - walking (hitting with the heel first) got unpleasant on hard surfaces such as concrete, cobblestone or tile. I purchased the Escalante 4 specifically for a vacation that would involve A LOT of walking (25000 steps a day) on cobblestone sidewalks. This purchase came based on a chat with Altra's Customer Service and their recommendation was perfect. This is the most comfortable shoe thus far for this kind of travel. Also, other than Xero and others, their fit recommendation was spot on. I can't say much about the quality yet, but thus far, I do not see any issues that surfaced with other brands in the same time frame under similar use.