Poor
51 reviews
AltobooksHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer penny bestsellers and ultra-cheap textbooks on our site. With thousands of satisfied customers, we are constantly striving to provide book lovers and students with unbelievable prices and super fast shipping.
Altobooks (altobooks.com) has 51 customer reviews on Rated Honest, with an average rating of 2.2 out of 5.
51 approved reviews, newest moderated first
Annoyed
Posted
Textbook description stated foreign printed cover was different but inside was exactly the same as domestic. Not true. Subject headings are numbered differently, which means I cannot follow along with instructor.
Demarcus
Posted
You have been a great help for me thanks for everything
CL
Posted
I received the book in ok condition. It was just wrapped in plastic so the edges were a bit munched on. Otherwise fine. Their shipping sucks; very anxiety producing. It took a whole 13 days for me to receive it, from the day I ordered it. So if you're pressed for time, this isn't your place. After being unable to track my package, I contacted them about it & they were nice. If you take into consideration the price that you're paying (average of $20?), the service is fair.
Alison
Posted
Ordered 2 books only received 1 right before classes started. This company is so disorganized that first they claimed that there was no tracking number even though I received the tracking information. Now after being asked to wait a couple more days, I contacted them again and now they discovered that there was a tracking number. That does not account for the fact that they NEVER sent 1 of the books from the order. Do NOT order from this place unless you want to lose your money!
Sierra
Posted
I ordered a book on August 16th, a few days before classes started, and it's now August 30th and the end of the second week and I still haven't received the book. I emailed customer service and haven't heard anything back. The site is cheap, but I would just go with Amazon because they're at least reliable.
X1
Posted
So I ordered a textbook through them and still haven't received anything at all I tried calling during their times and it seems like the number is faulty and wrong. Tried emailing them as well but nothing so far and also paid for fast shipping because i need it ASAP its already been 16 days later. This is horrible customer service and service in general. I Highly recommend not to order anything from this site
Wallace1
Posted
Ordered a book 14 days ago and chose 3-8 day shipping. I have not heard anything back from them since and my item has not shipped. I tried emailing and calling and both were not answered. Awful customer service
TK G.
Posted
They gouge on the shipping and if you don't pay the high shipping they make sure it takes a few weeks to get to you.
Response from Altobooks· Aug 23, 2019
Standard shipping does take up to 8 business days to get to you. Expedited shipping gets there in 5 days or less and costs $6.99 only.....not exactly considered "gouging"!
