JD
Posted
10/10
Customer service was amazing. There was an issue with the bottle leaking during transit and the ALT team sent a replacement right away. The fragrance is great and the service is 10/10!
Excellent
2,037 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
2,037 approved reviews, newest moderated first
JD
Posted
Customer service was amazing. There was an issue with the bottle leaking during transit and the ALT team sent a replacement right away. The fragrance is great and the service is 10/10!
Anthony T.
Posted
ALT fragrances has great customer service!! Due to a typo on my end, my order was shipped to the wrong address. I contacted their customer service and they immediately looked into it, then sent me a replacement order immediately to the correct address at no additional cost. Highly recommend this product and company!!
PD
Posted
My package arrived with two bottles broken in transit. ALT Customer Support responded quickly and resolved the issue promptly. I’m very pleased with their excellent customer service!
goodwin A.
Posted
Quick response and amazing costumer service.
Ian S.
Posted
These fragrances are absolutely amazing. I’ve bought the real million dollar before and the billion dollar is one of one and great quality. Highly recommend.
Jack S.
Posted
After emailing customer support about a damaged product I received, they quickly placed a replacement order within 8 mintues of receiving my complaint. So prompt and willing to resolve my problem! Reliable customer service!
Noy
Posted
I’ve ordered from them a few times and have had great customer service from them. I’ve encountered minor issues with my orders but customer service was quick to respond to your concerns/issues and fixed it right away. First order, the package got lost and they sent a replacement right away. Second order, received today and one of the colognes’ cap twisted opened and half spilled out; sent them an email and a picture, without any issues, they’re sending a replacement. Great customer service always makes your shopping experience better and make future purchases. Thank you and continue to provide that exceptional customer service.
George E.
Posted
Was satisfied with the whole experience of ordering & receiving my products.