Altar'd StateReviews of altardstate.com

The clothes are cute but far too expensive. Then it’s even more expensive than any other clothing store to try and ship back returns. Alterd State charges $9 and then ups charges $3 to print the label and $2 for materials. Seriously. There’s a reason Amazon is taking over the world.

Clothes there are soooo cute! Only issue: WHY ARE THE SLEEVES SO TALL. Every single tank top I have from them has tall, non-adjustable sleeves, making me pull my bra ALL THE WAY DOWN just to make sure it isn’t showing that much! The only thing I have of theirs that doesn’t give me as many issues is a dress with sleeves you tie yourself that refuses to stay on my shoulders! One time I went into their changing room to try on what I thought was a snugly fitting dress, but when I put it on the shoulders fell WAY off my arms. I don’t know if they’re making these shirts for aliens with extremely tall shoulders or what, but I’ve given up on their cute tops and dresses lest I go around doing my best “lin manuel miranda shrug crouch” impression in pubic.

As a Christian, I truly appreciate their values and stance; however, I found that the way customer needs are served leaves significant room for improvement. My recent order experience was extremely frustrating due to multiple issues with your website. Over a span of 72 hours, I was repeatedly unable to place my order because my cart would clear itself within ten minutes of adding items. This began on the 26th and I was only able to successfully place my order on the 28th. Even after finally completing the order, my birthday discount was not applied, and I had to follow up to have it added. When I did apply the discount, it did not cover all full-price items, which appears to contradict the advertised promotion. Additionally, my relatively small order was shipped in four separate packages, which was unnecessarily inconvenient. Overall, this entire process was stressful and disappointing, especially considering the higher price point of your products. I made this purchase only because I have difficulty finding stores that carry a size small enough due to ongoing health issues, and I intended it to be a simple treat for myself. Instead, it turned into a frustrating ordeal. Due to these experiences, I will not be a returning customer, and I hope you take this feedback seriously to improve the shopping experience for others.

Love the fashion, love the packaging, and I even like the fabric quality. However, almost everything I've bought is tearing at the seams. I've had my seamstress repair 4 things so far. Things that have only been worn once or twice. I've followed the handwash instructions and they are still becoming unthreaded. Very disappointed because these items are so cute and pricey!

Amazing customer service! My order was delivered, the driver just threw my package out his window at the end of my porch. Too lazy to walk it to my door. I could not find my package reached out to customer service and they refunded my original order and replaced my item. Truly amazing!

well it took over a month for these platform loafers to arrive and when they did they were a hot mess!! the back of one was split with no way to repair and the second on had two cuts on the top! they came shrink wrapped with no invoice! NEVER AGAIN!

Ordered 2 hoodies from alter’d state, one was completely thin, and the other had the perfect amount of thickness, I don’t know what happened, but for 89$ I would expect BOTH of them to be of the same quality.

I ordered a watch for my daughter that she asked for as a Christmas gift. I opened it today to wrap it and the face of the watch was broken, and I was super bummed. I thought great, one of her gifts is ruined...I don't have time to get a new one, and I certainly don't have money to buy another one. I sent an email to Altar'd State and explained what happened and just asked what my options might be...fully assuming the email would go nowhere and I was just going to be screwed...but to my suprise, I received a response within about an hour, and they offered to replace it or issue a refund. I was shocked, and so relieved. I am thrilled to be getting a replacement but just figured I will give my daughter the broken one on Christmas and explain to her that a new one will be coming. And THEN I got another email saying the new one HAD ALREADY BEEN SHIPPED! Like what?? Within just a few hours they sent out a new one?? THAT fast? Wow. And even better, they shipped it priority and it should arrive before Christmas. In a time like this, right before Christmas, and money is tight but you did manage to get your kids some gifts...every one of those gifts matters when you could only afford to get the few that you did. So I am extremely impressed and very thankful that they were so helpful and managed to still make sure my girl will have her watch on Christmas morning. I will gladly be spending my money at Altar'd State in the future. Thank you!