Alpha WatchReviews of alpha-watch.com

I've had two Alpha watches, the Delta and Delta Pro. Within a year both are not working correctly. Contacted customer service and they were no help. Just needed some guidance on resetting watch to adjust time. Something as simple as that and all I got is that my watch wasn't under warranty any more.

Absolute JUNK stopped working after 15 days and customer service is a joke

Loved this watch for less than 90 days. then the face fell off. I work in an office. If this watch can’t handle picking up phones and typing do not waist your money. Even better the customer service was not bad but horrible. They never asked me for an order number or anything when I brought this concern up to them. They just stated I don’t have warranty coverage and offered watches for $55 bucks.

Worst watch and even worse customer support ever!!!! They don’t honor replacement if you even prove that there is something wrong with the products by providing proofs They are literally scamming people ..

Review of the Alpha Gear Bravo XL Smartwatch The Alpha Gear Bravo XL Smartwatch is a textbook example of a product driven more by marketing hype than actual durability or quality. Before purchasing, I recommend doing a quick search for “Alpha Gear Watch bad reviews” — I wish I had done so myself. I purchased the Bravo XL in March 2024. Less than a year later, the watch began to show significant wear: the bottom casing started separating (see attached photos), and the charger degraded to the point of being unreliable. This wasn’t the result of extreme use or abuse — just standard daily wear and light gym workouts. Alpha Gear promotes this watch as being “tough” and built for performance. Based on my experience, that claim simply isn’t true. A truly durable watch should withstand everyday activity without falling apart in under a year. When I contacted Alpha Gear about the issue, I wasn’t offered meaningful support or a warranty replacement. Instead, their solution was to upsell me another watch at a “discounted” price of 20%. That response makes it clear where their priorities lie: pushing more sales rather than standing behind their product. As someone who values honesty in advertising, I find this kind of business practice unacceptable. Customers deserve better. Brands like Garmin and Casio consistently deliver on durability, reliability, and customer service — something Alpha Gear could learn from. Shame on you, Alpha Gear, for knowingly pushing a product that doesn’t live up to your claims. If you want loyal customers, start by delivering a watch that actually performs as promised.

I bought two watches one for my husband and one for me and his watch stopped working. They are not waterproof as they advertise and my battery watch does not last like they advertised. My battery watch lasts me for no more than 3- 4 days. I contact them and they didn’t offer anything. I don’t recommend this product as they are false advertising. The watch only lasted almost a month. I’m very disappointed because I bought the watch for Father’s Day.

Absolutely disappointed with Alpha Watches! My wife bought us two watches as a birthday gift—mine (Raptor) got water inside after minimal use, and hers won’t even hold a charge. I called their customer service expecting an exchange or refund, and they flat-out refused to take responsibility. For the price, the quality is pathetic and the service is even worse. Save your money—these watches are NOT worth it

Only 2 weeks after having my watch the software started glitching. Flashing buttons not working. After contacting Alpha they said it must be water damage. Yet they say you can use it in water. They won't replace the watch or refund my money. Don't buy from Alpha.