Poor
643 reviews
Almond MuseHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Almond Muse is committed to creating well designed pieces that combine simplicity and elegance.Our focus is on timeless styles with quality craftsmanship, offeringversatile dresses made to be worn effortlessly for any occasion.
Almond Muse (almondmuse.com) has 643 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
643 approved reviews, newest moderated first
Maja
Posted
I don’t recommend!!!!!!
Response from Almond Muse· Sep 26, 2025
Hi Maja, We’re truly sorry to hear you don’t recommend us. At Almond Muse, we take pride in our craftsmanship, designs, and service, so this is not the experience we want for our customers. Please reach out to us at [email protected] so we can review your case and do our best to make things right. Kind regards, Almond Muse Customer Support
Elena J.
Posted
Great communication, beautiful dresses.
Response from Almond Muse· Sep 23, 2025
Hi Elena, Thank you so much for your kind words! We’re so glad you’re happy with both our service and dresses. Great communication and beautiful pieces are exactly what we strive for, and it means a lot to know it made a difference for you. We can’t wait to see you again at Almond Muse! Warm regards, Almond Muse Customer Support
Danielle R.
Posted
I am very disappointed with my experience with Almond Muse. I bought a dress for a wedding on August 18th, where I was a bridesmaid, and unfortunately, the back zipper broke in the middle of the ceremony as I was walking down the aisle. It was extremely embarrassing, and I had to leave to find an alternative solution since I had no backup dress. When I tried it on briefly at home, the dress seemed fine and fit well, so I trusted the quality. However, I was only able to wear it for less than an hour before it completely failed me on one of the most important days. I contacted the brand by email right after the incident, but I never received a reply. I expected better quality and customer service from a brand like Almond Muse, and I am truly disappointed. Unfortunately, I cannot recommend this brand to others
Response from Almond Muse· Sep 23, 2025
Hi Danielle, We’re so sorry to hear about your experience, especially on such an important day. That is absolutely not the standard we want our customers to have. At Almond Muse, we take great pride in the craftsmanship and quality of our dresses, and it’s very disappointing to learn that the zipper failed you at such a significant moment. We also sincerely apologize that you didn’t receive a reply to your email, this is not the level of service we aim to provide. We would really like the chance to make this right. Please reach out to us again at [email protected] with your order details so our team can investigate and assist you directly. Thank you for sharing your feedback, it helps us ensure we continue improving both our quality checks and customer care. Warm regards, Almond Muse Customer Support
Alida W.
Posted
The quality was cheap and just bad like Shein and Temu. I’ve ordered two dresses in yellow and blue, the zipper was not working. After that I wanted to return the dresses and the nightmare began. You can not just get a label and sent it back. No, you have to battle with the Costumer Support if your reasons a valid to return. So far I’ve send three Mails and still didn’t receive a label to sent back the products. The most terrible thing is that they don’t offer a refund. No, you get store credit after I’ve said I never want to order from them again. This is a joke and a big scam. My credit card company is working on this for a refund, it's terrible that it has to go this far
Response from Almond Muse· Sep 23, 2025
Hi Alida, We’re truly sorry to hear about your experience and want to assure you this is not the standard we strive for at Almond Muse. We take great pride in the quality of our dresses, which are designed, tailored, and photographed in-house to reflect their true look and feel. Regarding returns, our policy, which is outlined on our website, states that sale items are not eligible for refunds, but they are eligible for store credit. That said, your concerns about the zipper and quality are important to us, and we would like to investigate this further to make things right. Please reach out to us directly at [email protected] with your order details so our team can assist you personally. Warm regards, Almond Muse Customer Support
Evelína T.
Posted
amazing quality, arrived quickly
Response from Almond Muse· Sep 20, 2025
Hi Evelína, Thank you so much for your kind words! We’re delighted to hear that you’re happy with the quality and that your order arrived quickly. Your support means the world to us, and we can’t wait to have you shop with us again soon. Warmly, Almond Muse Customer Support
Daniela D.
Posted
Las fotos y publicidad de los vestidos no tienen ni parecido con el producto que llega. No te reembolsan y si queres devolver algo tenes q pagar el envío y te hace tarjeta abono para gastar en tienda, de lo cual te descuenta del próximo envío si pedís otro vestido. No lo recomiendo en lo más mínimo.
Response from Almond Muse· Sep 18, 2025
Hola Daniela, Gracias por compartir tu experiencia. En Almond Muse, nos enorgullecemos de garantizar que nuestras fotos y anuncios reflejen fielmente nuestros productos, y lamentamos mucho que no hayas tenido esta experiencia. Entendemos lo frustrante que debió ser, especialmente con las devoluciones y los reembolsos. Sin duda, este no es el estándar que buscamos para nuestros clientes. Por favor, contáctanos en [email protected] para que podamos revisar los detalles de tu pedido y buscar una solución. Tus comentarios son importantes y los utilizaremos para mejorar nuestro servicio y nuestros procesos en el futuro. Atentamente, Atención al Cliente de Almond Muse
Alisa G.
Posted
Scam!!!! Temu quality and no opportunity to send it back! Very unprofessional!! Dont buy there its awful quality
Response from Almond Muse· Sep 17, 2025
Hi Alisa, We’re truly sorry to read your review. At Almond Muse, we take pride in our designs and quality, and this is not the experience we want for our customers. Please know that all of our products are photographed on our own models and are made to meet our quality standards. We’d like to take a closer look into your order and assist you directly. Could you please email us at [email protected] with your order details so our team can resolve this for you as quickly as possible? Thank you for bringing this to our attention. With care, Almond Muse Customer Support
Wiktoria W.
Posted
I ordered two dresses from Almond Muse and unfortunately had a very disappointing experience. Both dresses in size M had major fit issues — one was far too small in the chest, while the other was too loose. The quality in person was also much worse than advertised, with uneven stitching that deformed the dress, and the color of the blue dress was noticeably different from the photos online. When I contacted customer service, I was told that refunds are only given for damaged items and that I could only receive store credit, even though the items were not as described. Despite providing photos to show the issues, they refused to make an exception. Overall, the products did not match the website images or descriptions, and the return policy feels very unfair to customers. I cannot recommend shopping here.
Response from Almond Muse· Sep 15, 2025
Hi Wiktoria, We’re truly sorry to hear about your experience, and we sincerely apologize that the dresses did not meet your expectations. At Almond Muse, we take great pride in the craftsmanship of our pieces and in ensuring that all product photos and videos are created using our own models and production team, never stock or third-party imagery. We also carefully check quality standards before shipping out every order, so it’s disheartening to learn this was not reflected in your experience. To clarify, our return policy states that sale items are eligible for store credit only, while full-priced items may be returned for a refund or store credit, provided they meet our return conditions. This policy is available on our website and during checkout to ensure transparency. We’d really like to review your case further and assist you directly. Please send us an email at [email protected] with your order details so we can prioritize your request and work toward a solution. With care, Almond Muse Customer Support
