Poor
643 reviews
Almond MuseHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Almond Muse is committed to creating well designed pieces that combine simplicity and elegance.Our focus is on timeless styles with quality craftsmanship, offeringversatile dresses made to be worn effortlessly for any occasion.
Almond Muse (almondmuse.com) has 643 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
643 approved reviews, newest moderated first
chalisa A.
Posted
Love the brand
Response from Almond Muse· Mar 16, 2026
Hi Chalis, Thank you so much for the love! We’re truly happy to hear that you love the brand, your support means a lot to us. With care, Almond Muse Customer Support
Aimee P.
Posted
I ordered from Almond muse and I received my dress within 10 days of ordering my dress, quickest delivery online I have received 10/10, unfortunately I got the wrong size and so I reached out to almond muse customer help and they replied to me within 6 hours, amazing service.
Response from Almond Muse· Mar 15, 2026
Hi Aimee, Thank you so much for sharing your experience! We’re delighted to hear that your dress arrived quickly and that our customer support team was able to assist you promptly with your sizing concern. Providing fast delivery and helpful service is always our goal. We truly appreciate your kind words and look forward to assisting you again in the future! With care, Almond Muse Customer Support
Jes
Posted
No shipping information after 10 days waiting, I received the same generic email that they are going to send it to the support team but they do nothing. I don’t know what to believe anymore. Really disappointing experience.
Response from Almond Muse· Mar 15, 2026
Hi Jes, We’re truly sorry to hear about the delay and the frustration this has caused. Waiting more than 10 days without a shipping update is understandably concerning, and we apologize if our previous responses felt generic or unhelpful. That is not the experience we want our customers to have. Occasionally, processing delays can occur due to warehouse backlogs or carrier scheduling, but you absolutely deserve a clear update on your order. Please reach out to us at [email protected] with your order number and mark the subject line “URGENT – Shipping Update Request.” Our team will review your order status and provide a concrete update as soon as possible. We truly appreciate your patience and the opportunity to make this right. Kind regards, Almond Muse Customer Support
Margo O.
Posted
I am submitting this complaint to report deceptive and unethical business practices by Almond Muse. I placed an order for multiple dresses and experienced an excessive delay of more than two months with no legitimate explanation or resolution. Throughout this period, I contacted customer service numerous times. Each interaction resulted in generic, dismissive responses that failed to address the issue. Customer service representatives repeatedly promised a refund due to the prolonged delay, yet no refund was ever processed or received. On another occasion, I was told that my order had finally shipped; however, I never received tracking information, and the items never arrived. Despite being unable to provide proof of shipment, tracking details, or confirmation of delivery, the company continued to reassure me that my order was on the way or that a refund had been issued, neither of which was true. These repeated false assurances delayed resolution and prevented timely recovery of my funds. This pattern demonstrates a lack of transparency and suggests intentional misrepresentation rather than a simple logistical error. After more than two months of waiting and exhausting all reasonable attempts to resolve the issue directly with the company, I was forced to dispute the charge with my bank to recover my money. A legitimate business should not require customers to involve financial institutions to obtain refunds that were repeatedly promised and never delivered. The combination of prolonged non-delivery, failure to issue a promised refund, absence of tracking or shipment confirmation, misleading customer service communications, and the necessity of a bank dispute strongly indicates deceptive, potentially fraudulent business practices. I believe this company is engaging in behavior that harms consumers and violates basic standards of fair commerce.
Response from Almond Muse· Mar 12, 2026
Hi Margo, We’re very sorry to hear about your experience and understand how distressing this situation must have been. It’s never our intention for a customer to feel misled or forced to escalate through their bank to recover funds. Please allow us to clarify that we take all shipping and service issues seriously. Occasionally, delays may occur due to high demand, warehouse logistics, or carrier complications, but we recognize that these should always be communicated clearly and transparently. We sincerely apologize for any lack of clarity or miscommunication from our customer service team. We would like the opportunity to review your order in detail and ensure that your concerns are fully addressed. Please reach out to us directly at [email protected] with your order number and any relevant correspondence, and our team will prioritize investigating this matter and providing a proper resolution. Your feedback is important to us, and we are committed to learning from this experience to improve our processes and communication. Kind regards, Almond Muse Customer Support
Daniela
Posted
THE SHIPPING TIME IS TOTALLY FAKE! I ORDERED MY DRESS ON 02/17/2026 BECAUSE I HAD A WEDDING ON 03/06/2026. TODAY IS MARCH 11 AND THE DRESS HASN'T EVEN BEEN SENT!!!!!!!!!!! THE TRACKING ORDER STILL SAYS "SHIPMENT INFORMATION RECEIVED." :) DO NOT TRUST WHAT THEY SAY ABOUT THEIR SHIPPING TIMES. AND THE RETURN POLICY SUCKS. I DON'T WANT A CREDIT IN THIS STORE OR AN EXCHANGE. NOW I UNDERSTAND WHY 49% OF THE REVIEWS HAVE 1 STAR... NOT WORTH IT
Response from Almond Muse· Mar 12, 2026
Hi Daniela, We’re truly sorry to hear about your experience and completely understand your frustration. We know how important it is to receive your order on time, especially for a special event like a wedding, and it’s disappointing that this did not happen. Please allow us to clarify that our shipping times are estimated based on processing and location, but delays can occasionally occur due to carrier or logistical issues. We sincerely apologize for any inconvenience this has caused. Regarding our return policy, we understand that store credit is not always ideal, and we appreciate your feedback on this. Your comments help us continue improving communication and policies for our customers. We’d like to review your order directly to see what can be done to assist you. Please reach out to us at [email protected] with your order number, and our team will prioritize helping you. Kind regards, Almond Muse Customer Support
Maja O.
Posted
Really good communication and beautiful dresses
Response from Almond Muse· Mar 11, 2026
Hi Maj, Thank you so much for your kind feedback! We’re really happy to hear that you appreciated the communication and love the dresses. Your support means a lot to us, and we hope you continue enjoying your Almond Muse pieces. With care, Almond Muse Customer Support
Gregor S.
Posted
Don't buy anything it's a big scam!!!!! I bought 3 dresses in sale buy 2 get one free all good. My girl got it, try it and it didn't fit. Know I was thinking I can send it back and get an refund. NO! First I have to pay the return that was 28,45€ I was okey i pay that oh how dumb I was. After I was thinking I will get my 200€ nop i get store credit so I can buy some other bull shit for 200€ thanks for nothing.
Response from Almond Muse· Mar 10, 2026
Hi Gregor, We’re sorry to hear that you feel this way and regret that your experience has been frustrating. At Almond Muse, we strive to provide clear policies and fair service to all of our customers. Please allow us to clarify that items purchased during promotional or sale events, such as Buy 2 Get 1 Free offers, are eligible for store credit only if returned. This policy is outlined on our website and during checkout to ensure transparency before completing a purchase. We understand that return shipping costs can be frustrating, especially for international orders, and we appreciate your feedback regarding this. Your comments help us continue improving the experience for our customers. If you would like us to review your order further or assist with using your store credit, please feel free to contact our team at [email protected] with your order number and we’ll be happy to help. Kind regards, Almond Muse Customer Support
Milene L.
Posted
I bought a dress at the beginning of February and it got delivered on march almost a month after. The dress came in terrible shape, super wrinkly and smelling super bad. I was charged more than a hundred for a very bad dress, he is beautiful but the quality is just not there, I got it for a wedding that was on the 7th and while I was on a waiting room getting ready the zipper just suddenly opened, I was lucky nobody saw it. It has a lot of problems, I believe that for a hundred it is not worth. The zipper also don’t go up very well because of the sewing on the back of it, the propaganda they do on instagram the quality showed there is good, but in reality it is polyester and very bad sawed together. The back part was too short, the boobs part had 2 different sizes, the zipper doesn’t work well. It’s just not worth of the 100, they were super good at responding and replying, but the dress is not all that.
Response from Almond Muse· Mar 9, 2026
Hi Milene, We’re truly sorry to hear about your experience and understand how disappointing this must have been, especially since the dress was purchased for an important occasion like a wedding. Receiving an item that does not meet expectations in terms of quality or fit is certainly not the experience we want our customers to have. At Almond Muse, we take pride in the design and presentation of our pieces, and we’re sorry to hear that the dress arrived in poor condition and that you experienced issues with the zipper and construction. Your feedback is very important to us and helps our team continue improving both our products and quality control. Please allow us to review this matter further. Kindly reach out to us at [email protected] with your order number and photos of the issues mentioned, and our team will be happy to take a closer look and assist you with possible solutions. We truly appreciate you taking the time to share your feedback. Kind regards, Almond Muse Customer Support
