Almond MuseReviews of almondmuse.com

Absolutely loved my experience with Almond Muse! 🤍 The dresses were beautiful, elegant, and perfect for my wedding day. Everything came together beautifully, and I couldn’t have been happier with how they looked. Thank you, Almond Muse, for being part of such a special moment! ✨❤️

Item delivered on time and in perfect condition

⭐ 1 Star I am extremely disappointed with Almond Muse and their return policy. My experience trying to return my dresses and get my money back has been frustrating from start to finish. Their customer service has not been helpful, and I have had to go back and forth just to get a simple answer about my refund. I also do not like that I have to do all the work for the return, including figuring out and paying for the return shipping label myself. Other companies make the return process much easier by providing a return shipping label, so I was disappointed that I had to deal with this on my own. What makes this even more frustrating is that they confirmed one of my dresses was purchased at full price, but they are still trying to give me Store Credit instead of refunding my money to my original payment method. Their explanation of the policy has been very confusing. I originally thought this was a good company because I saw them on Instagram and liked their clothes, but my actual experience has been completely different. Good customer service and an easy return process are important to me, and Almond Muse has not provided that. This will be my last time shopping with them. **I would recommend thinking twice before ordering, especially if you may need to make a return.**

Thank you ! :)

I'm waiting for an update on the refund for order 53311, but I haven't received any information about it yet. I've been waiting for quite some time. Alessandro

Buyer beware. I would not purchase from this company again based on how misleading their return policy and pricing practices are. Before ordering, I specifically read their return policy, which states that items “marked as sale at the time of purchase” are only eligible for store credit rather than a refund to the original payment method. Fair enough — except the item I purchased was NOT marked as a sale item anywhere that I could see during the purchasing process. Now that I am trying to return it, within the return window, I’m being told that it was part of a “Spring/Summer Sale” and therefore I can only receive store credit. How is a customer supposed to know an item is considered final/store-credit-only sale merchandise if that information is not clearly disclosed on the product page or during checkout? I would never have made the purchase had I known I could not receive a refund to my original payment method. It feels incredibly deceptive to advertise a return policy based on whether an item is “marked as sale,” not clearly mark the item as such on the customer-facing side, accept the customer’s money, and then only AFTER they attempt a return tell them that the item was internally categorized as part of a sale. To make the experience even more frustrating, customer service has repeatedly sent me essentially the same response explaining their policy, rather than actually addressing my concern: the issue is not that I don’t understand the policy. The issue is that the sale restriction was not clearly disclosed to me before I purchased. Whether their customer service responses are automated or not, the experience has felt completely impersonal and dismissive. I’m leaving this review so other customers know to be extremely careful before purchasing. Take screenshots of the product page and checkout, and do not assume that being within the stated return window means you’ll actually get your money back. Based on my experience, you may only find out after purchasing that the company considers your item part of a “sale” and will keep your money in the form of store credit.

I absolutely love their dresses! I’ve bought several for different occasions, and I’ve always received so many compliments. I really love the quality and the way they fit and flatter the body. Their dresses have such a feminine feel to them and always make me feel beautiful and confident. 🤍

I have ordered two dresses from here for weddings I have attended. They have both been great quality and everyone asked where they were from. Their customer service is super responsive aswell!