Poor
169 reviews
Alliant Credit UnionHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. With over 85 years of history and 900,000+ members nationwide, we're 100% digital and not-for-profit, so we can reward our members by offering high savings and checking rates, low loan rates, rich credit card rewards and fewer fees.
Alliant Credit Union (alliantcreditunion.org) has 169 customer reviews on Rated Honest, with an average rating of 2.5 out of 5.
169 approved reviews, newest moderated first
KK
Posted
Log in process was terrible, customer support was very slow and annoying. I transferred 25 and it only shows 10 with caption saying balance is 15. Total scam. I singed up simply because of bonus on swagbucks, but if you are not here for that, DO NOT sign up.
Cassie D.
Posted
Made my first 1k payment on my loan. Have pristine credit in the 800s and my interest payment was 1050. How is that even possible. The loan is growing. Seems illegal, supervisor was of no assistance.
Lee J.
Posted
Run Run Run.....personal loans and they are requesting ⁴Video verification: video recording of yourself. Holding your ID close to your face and state your full name, your date of birth, and tell them why i you're tataking out a loan, and that you understand that you're responsible for paying it back in full. Ensure that the sound and lighting are appropriate. I think this is so ridiculous. Well I took my business to another institution and I'm all set. Alliant Credit Union the #1 scams!!!!!
Kate
Posted
Terrible mortgage lender/servicer! They have made countless errors (mis-applying escrow funds, forgetting to apply an extra principal payment) and it is impossible to get any help via customer service. Many emails - many phone calls, and I STILL am unable to speak to a person who understands the situation and will work with me to fix it. They keep ping-ponging me to different people. Additionally I have had two people be blatantly rude ("You just don't understand! I do this every day. etc.) when I am trying to get them to acknowledge and fix an error. AVOID AVOID AVOID. If you have any problems, they will not work with you to get them fixed.
Jan
Posted
This is one of the worst credit unions ever! Transfers to and from an external bank takes almost a week! After that, there's a so-called "general hold" before your funds are available. To make things worse, there are all types of fees involved. Also, I never signed up for a Savings account but yet this bank opened a Savings account on my behalf without my consent! Then they charged all kinds of fees for an account that I never opened! Will not recommend such a credit union for banking purposes!
Linda
Posted
Tried to open up a savings account and CD. . Twice try to transfer money into the account and it kept kicking it out saying no account found. So there was never any money put into it. I called a couple of times was not happy with the customer service . So I called to close the account completely and a girl who sounded like she was half asleep told me I haven’t had it open for 90 days and I would be charged a $10 fee to close it. So I told her I’ll call back in 90 days.. wanted to tell her she could go back to sleep now.
customer
Posted
1hr and 30 minute hold time then it disconnected me at 1hr 30mins and 5 seconds. On a previous call a Customer service rep misinformed me about transferring money from an outsdide account to Alliant for a CD and now they are making me jump through hoops to transfer my money back.
Travis F.
Posted
Kira put me on hold for over 10 minutes without cause. Just took the call and promptly put me on hold without explaining why. What a rude thing to do! I then hung up and was greeted by Diana who was prompt and helpful. Took about 2 minutes to help me. 5 star review left for Diana, -5 stars for Kira!
