Great
779 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Number 1 Allergy & Intolerance CompanyFind a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.Our values and our missionOur own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.Why us?Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.Visit our websiteShop Allergy & Intollerance TestsShop Sensitivity TestsShop Health Tests
Allergy Test (allergytest.co) has 779 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
779 approved reviews, newest moderated first
Nikki W.
Posted
Support was prompt and helpful. Shoutout to Blake :)
Response from Allergy Test· Apr 17, 2024
Thank you so much for reaching out and giving us five stars, Nikki! ⭐⭐⭐⭐⭐ We are very proud of our LiveChat team, so we will pass this on to Blake straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! Donna Customer Service Manager
Mandy B.
Posted
I've used this company several times for myself and my son to help monitor our food sensitivities as we have digestive issues. The tests are spot on. The customer service is great too as my last order I had an issue with a submission and being able to download the form and Blake helped me and was so helpful and quick and knew just what I needed. I'll continue to use them as the tests are spot on, so easy to do, affordable and yhe service is great.
Response from Allergy Test· Apr 17, 2024
Hi Mandy, thank you for your 5-star review! ⭐⭐⭐⭐⭐ I am very happy that you continue to have a positive experience with our testing! Our wide range of allergy, food intolerance, sensitivity, and health tests help you understand potential triggers and key biomarkers from the comfort of your own home, and it's reviews like yours that help us to reach more people! We're very proud of our customer service team who are available 24/7 to assist you with any queries, and we will be sure to pass your kind feedback on to Blake straight away! Donna Customer Service Manager
James K.
Posted
Kai was very helpful answering my queries
Response from Allergy Test· Apr 15, 2024
Hi James, thank you so much for the 5 stars! We're very happy to hear that Kai was able to assist with your queries. Our wide range of allergy, food intolerance, sensitivity, and health tests help you understand potential triggers and key biomarkers from the comfort of your own home, and it's reviews like yours that help us to reach more people! In fact, over 20,000 people trust us every month to provide fast and accurate results. If you have any questions, please don't hesitate to reach out to our expert and friendly team. Thanks again for the great review! Donna, Customer Service Manager
Sharon R.
Posted
My partner and I both did testing and although the process was incredibly slow, taking over a month or two for each of us to get results after we sent the tests back, we are excited to eliminate flagged allergens and intolerances to see if there's an improvement. I'd rate our experience four star, purely based on the slow pace of receiving results and that neither of us received an email saying our results were ready. We needed to follow these up ourselves with customer service people. On that note, the people we have spoken to have been polite, efficient and resolved out questions. In particular, Kai was very helpful.
Response from Allergy Test· Apr 15, 2024
Hi Sharon, thank you for your review. We are very happy to hear that our customer service team member Kai was able to assist you, and that you're happy with your test results! Thank you for your feedback regarding the timeframe, this has been passed to our team. We are always looking to improve our service and your feedback helps. Donna Customer Service Manager
Jesslyn K.
Posted
Customer Service was great! I didn't receive the email with results but was able to get it quickly and easily from Casey via the chat function on the website.
Response from Allergy Test· Apr 15, 2024
Hi Jesslyn, thank you for your review. We are very happy to hear that Casey was able to resend your test results for you! Thank you for your feedback regarding the timeframe, this has been passed to our team. We are always looking to improve our service and your feedback helps. Donna Customer Service Manager
Mila K.
Posted
Customer Service was very helpful. I ordered my tests and did not realize I needed to store the order email in order to register once I receive the test. I reached out via chat and Cameron was very helpful in recovering my information to obtain the Order number. I was able to register my tests and proceed with the process.
Response from Allergy Test· Apr 15, 2024
Thank you so much for reaching out and giving us five stars, Mila! ⭐⭐⭐⭐⭐ We are very proud of our LiveChat team, so we will pass this on to Cameron straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! Donna Customer Service Manager
Nicole M.
Posted
**AS PER ANOTHER ONLINE RESPONSE I HAVE ONCE AGAIN VERIFIED MY ORDER** This company stopped responding to how unhappy I was with this service and the scam of a product months ago. Donna is now responding as if they give customers good service to my old reviews. Don’t be fooled by this. They say they want feedback but non of my feedback was taken onboard and my complaint and issue remains unresolved and not responded to from my last reply. Don’t fall for this scam of a company and its products.
Response from Allergy Test· Apr 15, 2024
Hi Nicole, thank you for your review. I am very sorry to hear that you are not completely satisfied with the service. As your review is unverified, I have reached out via Trustpilot to request your order number and contact details to best assist you. Donna Customer Service Manager
Hannah
Posted
Blake helped me out with my order and explained everything clearly
Response from Allergy Test· Apr 12, 2024
Hi Hannah, thank you so much for your review. We are very proud of our LiveChat team, so we will pass this on to Blake straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! Donna Customer Service Manager
