AliviadannyReviews of aliviadanny.com

I have never been quite so heartbroken about a product I ordered online. It was broken and tarnished within a week. Watching the faces of my loved ones rot away in a locket I had to apply for a payment plan to buy truly crushed my spirit. Do not use; save yourselves!

Don't learn the hard way! Incorrect Website Listing: I ordered a locket where the detail page image didn't match the listing page image. I requested in the Notes field that the company confirm the product I was getting prior to shipment. No one ever did so. Questionable Practices: - I placed my order on a Saturday night and called customer service on Sunday. I spoke with an associate to state I waned to cancel my order. She confirmed that it would be cancelled and that I'd receive an email in 30 minutes to 2 hours. I spoke with customer service after 3 hours with no email, and they told me it could not be cancelled because it had shipped. At the time of the call, my order status said "In Process." AFTER that conversation, they changed my order status to "shipped." -I kept emailing customer service and they would not directly address my concerns and I kept getting conflicting statements. -The last message I received stated that I should wait until I receive the item because there was nothing they can do. - There is another website called Pictures on Gold that is an exact copy of the Alivia and Danny website. Also, my Paypal transaction showed the company as Pictures on Gold. POOR ITEM QUALITY: When I did receive the item, it was surprising how horrible quality it was! There were scratches all over the front and back, the hinge was bent, and the laser-photos I'd paid extra for weren't legible at all. For $345 this looked like it came from the Dollar Store. Even the Paypal associate that I submitted the product photo said "there is no way this is real or new' and was taken aback. Since my item was custom, it also prohibited me from getting a refund and I did NOT want a store credit. PAYMENT DISPUTE Instead of going back to Alivia and Danny customer service, I filed a case through Paypal and they managed to get the company to issue me a refund pending receipt of my returned item. They've now received my item and I am waiting on the refund. This jewelry felt overpriced to begin with but I thought it would be worth it for a quality piece. This isn't even worth $20! Save your money and find a better alternative - it is such a headache trying to get your money back.

I am filing this review/complaint to warn other consumers about my experience with AliviaDanny.com. Based on my experience, this company engages in unacceptable and deceptive business practices. I paid $146.20 for a custom engraved religious necklace for my daughter’s Confirmation. This was supposed to be a meaningful keepsake. What I received was a flimsy, poor-quality piece of jewelry that looked nothing like the premium product advertised on their website. The pendant was extremely thin and had rough, unfinished edges. The connector had a visible gap and appeared unsoldered. The engraving was so faint it was barely readable. The chain felt like something from a dollar store. Although the connector was stamped “925,” the connector and pendant appeared to be different metals, raising serious doubts about whether the pendant itself is sterling silver. This item was nowhere near worth $146.20. I contacted the company the same day the necklace was delivered, provided multiple photos, and requested a full refund. I refused their offer to remake the item because I had no confidence that a replacement would be any better. The company refused to refund my money. Instead, they offered to make the pendant thicker only if I paid even more money, or they would issue store credit. That response is outrageous. I should not have to pay additional money to correct a product that was misrepresented, nor should I be forced to accept store credit from a company I no longer trust. After reading BBB complaints and online reviews, I found many customers describing the exact same experience: poor-quality products and refusal to issue refunds. In my opinion, this company uses misleading advertising to sell overpriced jewelry and then hides behind a “customized item” policy to avoid accountability when customers receive substandard products. I have disputed the charge with my bank. Buyer beware. AliviaDanny.com is not a company I would recommend to anyone.

I ordered a soccer charm engraved. It was $70. The 1st shipment was supposedly delivered to a junkyard. When I finally got the 2nd it was as thin as a piece of paper and tarnished and they have charged me $285 + tax! I called to correct and Alivia Danny also known as Heartsmith say that is the correct charge😡 TOTAL SCAM

They never honored the discount promised and the quality was worse than a vending machine bracelet ($164). Also there’s permanent finger prints on the heart charm. Customer Service is a joke!

I would not use this company. They were quick to chat. Said they would send a proof for $10. Then you never hear back from them.

They ensured I was happy with my fingerprint ring and were very quick and pleasant to communicate with.

What a horrible representation for a US product. Alivia & Danny ought to be ashamed of themselves. $218 for an engraved locket with a stone and 20 inch chain. The “stone” is a clear window in the locket and then they put a piece of colored paper on the left side of the locket so from the outside, the stone appears to be that color. A piece of paper!!! They couldn’t even put a decent cosmetic jewelry stone on the piece. It’s also very hard to open and close. Nothing but a cheap piece of jewelry. Came in a cardboard box. And it’s not eligible to be returned. This was to be to my daughter for her bridal shower to honor her late father. Anyone trying to cheapen that experience should not be in business!