Great
5,167 reviews
ALIGNERCOHonesty, pricing, process and quality scores appear once 5 customers have rated them.
ALIGNERCO offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.
ALIGNERCO (alignerco.com) has 5,167 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
5,167 approved reviews, newest moderated first
Danielel
Posted
Jennifer did a great job and was super helpful!
Response from ALIGNERCO· Feb 10, 2026
Thank you for the positive feedback! We’re happy to hear you had a great experience and that our team was able to assist you so effectively. We truly appreciate you taking the time to share this.
H S.
Posted
Jennifer was very helpful taking me through the dental impressions. I was nervous about getting them wrong, but completed 4 good impressions under her guidance!
Response from ALIGNERCO· Feb 10, 2026
Thank you for sharing your experience! We’re glad to hear that our team was able to guide you through the impression process and help put you at ease. We appreciate your feedback and are happy to know everything went smoothly.
Corina F.
Posted
Really prompt and helpful!
Response from ALIGNERCO· Feb 9, 2026
Thank you for your kind feedback! We’re thrilled to hear that you found our support prompt and helpful. Providing fast, reliable assistance is very important to us, and your recognition means a lot. We appreciate you choosing us!
Jean-Sébastien
Posted
I paid for the complete top and bottom aligner package. Everything was fine up to the eighth aligner. The ninth one from the top didn't fit properly. They told me I had to redo the top aligners and pay for the entire package again. When everything is going well, the responses are quick, but when problems arise, they seem to ignore us.
Response from ALIGNERCO· Feb 10, 2026
We’re sorry to hear about your experience and appreciate you sharing your feedback. This is not the experience we aim to provide. Please reach out to our Customer Advocacy Team directly so we can review your case and assist further.
allison P.
Posted
I waited several weeks for a video appointment to make my dental impressions and then no one was available for the video from Alignco. I had to figure out navigating the process on my own which is frustrating, no one answered the number on the website on the day of my appointment. The online chat via the website was slow go, but my only contact for help.
Response from ALIGNERCO· Feb 9, 2026
Thank you for sharing your experience. We sincerely apologize for the delays and the frustration you encountered during your video appointment and attempts to reach us. We understand how important timely support is, and your feedback highlights areas where we need to improve. We’re glad you were able to navigate the process, and we truly appreciate your patience. Our team is continuously working to make scheduling, support, and communication smoother for our customers, and we hope your overall treatment experience has been positive.
Julia G.
Posted
Jennifer was very helpful and patient. Appreciated her kindness and help!
Response from ALIGNERCO· Feb 9, 2026
Thank you for your kind feedback! We’re delighted to hear that you felt supported and that our team was helpful and patient. Providing caring and attentive assistance is very important to us, and your appreciation truly means a lot!
ekhlas Q.
Posted
Such a nice and clear chat service very understanding and it’s 24/7 chat that’s what I loved about it! Nobody’s rude 10 out of 10 overall recommend!
Response from ALIGNERCO· Feb 9, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our chat service clear, understanding, and accessible 24/7. Providing respectful, supportive assistance at all times is very important to us, and your recommendation truly means a lot. We appreciate you choosing us!
Mitch the B.
Posted
I had high hopes for AlignerCo but my experience was extremely frustrating. From January 2025 to early 2026, I had to send impression kits 3–4 times, each taking 2–3 months to arrive and be processed. By early 2026-1 year in total, I had only received 5 aligners and came up to #3. Whenever an aligner didn’t fit or caused discomfort, I was repeatedly asked for new impressions, even though I provided detailed photos confirming the fit. I paid roughly 1/3–1/4 of the total treatment cost, yet I never received satisfactory or effective treatment. Promises of discounts, whitening, and additional services were often made but never delivered. I also had to remove my Trustpilot review before receiving a refund, which felt unnecessary. When I tried to give the treatment one last chance, they asked me to pay 1.5 times the original price, which was completely unreasonable. Their operations are mostly remote, causing long delays, and there appear to be no professional partners in North America to handle impressions locally. Overall, I cannot recommend this service. The process is slow, inconsistent, and does not match the cost or expectations for a North American service. If you have time, it is better to go in person where professionals handle impressions correctly and once only. Order #: ACCA5040
Response from ALIGNERCO· Feb 10, 2026
Thank you for your feedback. While we are sorry your experience didn't meet your expectations, we would like to provide clarity on the clinical facts of your case. Our records show your journey began in March 2025. At AlignerCo, we prioritize dental health above all else. When you reported that specific aligners (Steps 1, 4, and 5) were not seating correctly or were lifting at the back, our clinical experts determined that new impressions were required. Continuing treatment with ill-fitting aligners can lead to improper tooth movement or dental injury; we cannot ethically proceed if the fit is not 100% accurate. To resolve these issues, we: Sent replacement impression kits at no cost to ensure we could get a perfect fit. Fast-tracked fabrication once new impressions were received. Provided consistent support through USPS delivery issues and while you were traveling. Regarding the "price increase," this was a standard invoice for the next phase of your treatment fabrication. Since you chose not to proceed with the necessary clinical steps, we have fulfilled your request for a refund and closed your file. We stand by our professional protocols, as they ensure our customers achieve safe and effective results. We wish you the best in your continued dental care.
