ALIGNERCOReviews of alignerco.com

Honestly are always super helpful. Works great and I’ve always had bad teeth now I get so many compliments. Works the same as the other brands just way better. Plus the 24/7 chat is gold!

I have done a lot of research on aligners. I had braces when I was younger and my teeth have shifted as I have gotten older. After all the research, I decided on Alignerco. When I reached out to them their online customer service staff answered all my questions quickly. I highly recommend you use Alignerco!!!!

Great customer service through the purchase process. We'll see how it goes! I'm excited!

I had a few questions regarding cost and promotions. The customer representative Ele was very professional and answered my questions. The process to purchase was super painless and fast. Can't wait for the impression kit!

Be VERY careful if you choose to use this company. I paid $895 and received my impression kit fairly quickly. They were unhappy with all three impressions, so for another $10, I was sent another kit. Again, they were unhappy with the three new impressions (that's a total of 6 impressions top and bottom). They offered me a video session to get the impressions just right. I took off from work to do the session, and they blew me off. No session, no email, and now I've missed work. At this point, I decided I was done with them. Trying to get a refund from this company is EXTREMELY difficult. I had to threaten them with filing a claim with both AMEX and the BBB. I left a 1-star review here on TrustPilot, and they finally agreed to a refund so long as I complied with their demand to delete the review (seriously?!). They tried to keep $69.99 for the impression kit when it was only $39.99. After sending screenshots and having to argue with a very unprofessional 'resolution specialist' named James Myles, I received my refund of $855 within a few days. I blocked this company from my email, and my AMEXand set up a fraud alert on my CC, just in case they try to charge me again. I believe this company does work successfully for some people, and that's fantastic. They are definitely cheaper than a lot of other options out there, but there's a reason for that. Just be VERY SURE you want to go through the hassle of taking the impressions and dealing with these people via email only (they do have a phone number, but it's outsourced to India, and their customer support is extremely bare-bones) because if you need/want a refund, it is NOT a pleasant experience (read the negative reviews). I honored my 'refund agreement' and removed my original 1-star review of this company. I never said I wouldn't leave another review with a different rating, though, so here it is.

I was online trying to understand the prices and what they were for and the customer service person ele was asking me if I needed help. I was so glad they have an actual person to talk to while I browsed. It helped me clarify my purchase and understand the process.

I worked with Ele over chat to get some question's answered. She was informative and helped me navigate through the purchasing and treatment process. Overall I am very satisfied with our interaction and would recommend chatting if you have questions.

Customer service EXCELLENT! Fast and informative. I'm excited to get straighter, whiter teeth!