ALIGNERCO Reviews | Read Customer Reviews of alignerco.com

ALIGNERCO Reviews | Read Customer Reviews of alignerco.com

ALIGNERCO reviews

5,167 approved reviews, newest moderated first

customer
Posted Feb 7, 2025
This company is terrible
This company is terrible
Response from ALIGNERCO· Feb 11, 2025
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. At AlignerCo, our priority is providing high-quality, affordable, and seamless aligner treatment, and we take every concern seriously. We’d love the opportunity to make this right for you. Please reach out to our support team at [email protected] with your order details, and we’ll work to resolve any issues as quickly as possible. Your smile journey matters to us, and we’re committed to ensuring you have the best possible experience. Looking forward to assisting you and turning this around!
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Laura M.
Posted Feb 7, 2025
ABSOLUTELY HORRIBLE!!!
This is absolutely the WORST company I have ever done business with. Things were going ok until we reached the consent form. They REQUIRE you to allow them to use your pictures for marketing purposes, and then call it “voluntary.” It isn’t voluntary if you can’t submit the consent form without checking that box! They continually tried to talk me into signing it, stating that they had “made a note in my file” that I did not want my images used, but I could “go ahead and sign it.” No, I won’t. They eventually did remove that clause, so I signed the consent form. Two days later they said they still didn’t receive it. I stated I had been through this process so many times now that I was not going to do it again. Oh, wow, look at that…you found the one I sent. The other problem is they keep referring you to the app. You cannot use the app because the original consent form, allowing them to use your images, is blocking the site. Again, you cannot proceed if you don’t sign the agreement to use your pictures. Then they sent the projections of what my smile will look like. It looked the same!! I am not paying $1,000 for treatment that changes nothing! Then they tried to say what I was requesting was “beyond the scope of what they can do.” WHAT?! My top teeth are not crooked. I have a slight overbite that aligners could fix. It amounted to a lot of bs and no follow through. You get the run around from every person and “department” you talk to. So I informed them I was not going to go through another 10-11 months of such unprofessional and unethical business practices. Instead of just acknowledging their mistakes, of which there were PLENTY, they are refusing to refund the money I have already spent, and refusing to refund the remainder of the treatment I DID NOT RECEIVE to Affirm. I am now on my second dispute with this horrendous company and may have to contact an attorney. From the other reviews, that I desperately which I had read first, it actually sounds like a class action lawsuit is more appropriate. They are defrauding MANY people with their false promises and lies.
Response from ALIGNERCO· Feb 11, 2025
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. At AlignerCo, our priority is providing high-quality, affordable, and seamless aligner treatment, and we take every concern seriously. We’d love the opportunity to make this right for you. Please reach out to our support team at [email protected] with your order details, and we’ll work to resolve any issues as quickly as possible. Your smile journey matters to us, and we’re committed to ensuring you have the best possible experience. Looking forward to assisting you and turning this around!
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T O.
Posted Feb 6, 2025
very helpful
very helpful, quick response
Response from ALIGNERCO· Feb 8, 2025
We want to express our heartfelt appreciation for your positive review and for choosing AlignerCo for your orthodontic needs. Your feedback not only brightens our day but also reinforces our belief in the quality of our services and products. It is customers like you who drive us to continually strive for excellence. Rest assured, we remain steadfast in our commitment to providing exceptional care and support. Thank you for allowing us to be a part of your smile transformation, and we eagerly anticipate the opportunity to continue serving you with the utmost professionalism and dedication.
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Landon G.
Posted Feb 6, 2025
The company has been very informative…
The company has been very informative with me throughout the whole process and anytime I expressed a concern. They always resolved it promptly
Response from ALIGNERCO· Feb 8, 2025
We want to express our heartfelt appreciation for your positive review and for choosing AlignerCo for your orthodontic needs. Your feedback not only brightens our day but also reinforces our belief in the quality of our services and products. It is customers like you who drive us to continually strive for excellence. Rest assured, we remain steadfast in our commitment to providing exceptional care and support. Thank you for allowing us to be a part of your smile transformation, and we eagerly anticipate the opportunity to continue serving you with the utmost professionalism and dedication.
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Brianna
Posted Feb 6, 2025
Excellent Customer Service!
Ele helped me find new night guards that i really needed. (my current ones have been heavily used and abused by my grinding). Ele was extremely patient, professional and helpful. they helped me locate the exact product that i needed and i was able to order the items in less than 10 minutes total. it was extremely easy. Thank you to Ele for the wonderful customer service. i truly appreciate it. i will definitely return to order again!!!
Response from ALIGNERCO· Feb 8, 2025
We want to express our heartfelt appreciation for your positive review and for choosing AlignerCo for your orthodontic needs. Your feedback not only brightens our day but also reinforces our belief in the quality of our services and products. It is customers like you who drive us to continually strive for excellence. Rest assured, we remain steadfast in our commitment to providing exceptional care and support. Thank you for allowing us to be a part of your smile transformation, and we eagerly anticipate the opportunity to continue serving you with the utmost professionalism and dedication.
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Jeff H.
Posted Feb 6, 2025
Read the negative reviews because…
Read all the negative reviews because they are all very accurate! Horrible customer service that has no idea what going on inside the company. It would be just as productive to talk to a rock than it would be to contact customer service. Oh and I’ve reached out to them several times and no reply. Except on here when they saw the bad review
Response from ALIGNERCO· Feb 11, 2025
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. At AlignerCo, our priority is providing high-quality, affordable, and seamless aligner treatment, and we take every concern seriously. We’d love the opportunity to make this right for you. Please reach out to our support team at [email protected] with your order details, and we’ll work to resolve any issues as quickly as possible. Your smile journey matters to us, and we’re committed to ensuring you have the best possible experience. Looking forward to assisting you and turning this around!
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Sarah
Posted Feb 6, 2025
Great company
Understanding, heard everything I said and is absolutely willing to work with me and is even willing to have me get back in touch when I can to still get the great instalment plan and helped me with what I truly would need to fix my teeth.
Response from ALIGNERCO· Feb 8, 2025
We want to express our heartfelt appreciation for your positive review and for choosing AlignerCo for your orthodontic needs. Your feedback not only brightens our day but also reinforces our belief in the quality of our services and products. It is customers like you who drive us to continually strive for excellence. Rest assured, we remain steadfast in our commitment to providing exceptional care and support. Thank you for allowing us to be a part of your smile transformation, and we eagerly anticipate the opportunity to continue serving you with the utmost professionalism and dedication.
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Ying P.
Posted Feb 6, 2025
The customer service was great
The customer service was great, Ele was very patient, helpful and took the time to respond to my questions.
Response from ALIGNERCO· Feb 8, 2025
Thank you for taking the time to share your exceptional experience with AlignerCo on this public platform. Your kind words are a reflection of the dedication and hard work our team puts into providing top-notch service and superior products. We deeply value your feedback as it reaffirms our commitment to excellence. Your trust in our brand motivates us to continually raise the bar and exceed expectations. We're grateful for your support and look forward to being your trusted partner on your orthodontic journey.
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