ALIGNERCOReviews of alignerco.com

Ray, who helped me with the teeth impression taking process went above and beyond! I am not the easiest “subject” to work with as I struggle a little with (computer, phone, App vs website, etc.) technology. He was very patient and my impressions were successful!

Ray was wonderfully patient and helpful!

I received impression materials over 1.5 months ago. Every picture I send to them to get the finished impressions approved takes 3-4 days to get an answer. They just keep having me take new impressions, and then, it takes forever to get them to respond to you. Price is great, but now I know why. You get crappy customer service and I am beginning to think I will never receive the actual trays, so, it was a$1000 rip off at this point. UPDATE - AFTER SUBMITTING THIS REVIEW I IMMEDIATELY GOT AN EMAIL SAYING THAT MY IMPRESSIONS ARE FINE AND TO SEND THEM IN. I ALSO GOT AN EMAIL BASICALLY SAYING THAT IF I CONTACTED THEM THEY WOULD GIVE ME A DISCOUNT I HAVE RAISED MY initial review of a one to a three because they did contact me and fix the error and apologize. But the problem is I should not have had to jump through all these hoops in the first place. It caused a lot of aggravation and wasted a lot of my time.

It took three months to get the mouth gaurd and there is zero communication where you order is at during this process unless you contact the company to find out. When my night gaurd was finally delivered it was VERY painful to wear and didn’t fit properly. I emailed them and they have a 24-48 hr response time. It took them 11 days to respond to me and they blamed me saying my teeth moved and it’s not their problem and to just wear it through the pain. Horrible customer service and horrible product.

Ray was very helpful and mentioned some helpful details that were not mentioned before, when i did my impressions. Well explained

Started process in January 2024. Now it’s August 2026 & the one tooth that I needed straightened is still not straight. After over 35 sets of aligner & well over $2,000 the company is not answering me for satisfaction! Difficult to make teeth impression & tedious to send back & forth & days without answering back with answers. I would have been better off just going to an orthodontist near by. I would have spent the same amount of money with less stress & better results! Lesson learned!!! I would not recommend!!

Three months in and have received only one tray. They are not responding to any of my attempts (emails, calls) to secure the rest of the trays. I would go with someone else.

This has been an ongoing nightmare since January 2026, and I'm still not finished. My original full treatment plan did not fully straighten my bottom teeth. I wore my last set of aligners longer than intended hoping it would resolve on its own, which pushed the start of this refinement process to January. Every single request for help has taken a minimum of three business days to get a response, often longer. The mould material they sent for the new impressions was defective and didn't set properly. They then charged me again for another set — despite this being their product failure, not mine. They then insisted I download their app, claiming it was required for a "smile projection," despite already having my molds. I didn't want or need the app and didn't see why it was necessary on top of physical molds already in hand. This went back and forth for over a month before it was resolved. I finally received my new aligners and took the requested photos. AlignerCo said they didn't fit. I explained they were properly seated and would settle further, which they did — any apparent shifting was almost certainly a result of how long this entire process has dragged on, not a fit issue. Despite the aligners settling properly, they asked for more photos, then said they didn't like those either, and requested new molds again — for a third time. I said no and asked them to just send the remaining aligners in my set. I tried their chatbot, which told me my case had been escalated. Nothing happened. I then emailed directly, giving a clear deadline for shipping confirmation. That deadline passed with no response. Today — nearly a week after my email — I finally got a reply: a generic apology forwarding my case to a "Resolution Team," with no timeline given. This is the second time I've been told something was "escalated" with nothing to show for it. To make matters worse, when they demanded yet another round of molds, they didn't even initially offer to cover the cost — despite this being a correction to their own treatment plan that failed to straighten my teeth the first time. They acknowledge the first set didn't fully work, yet have made every step of getting it fixed as slow and costly to me as possible. Seven-plus months in, still don't have finished aligners, and every delay risks further shifting in my teeth that could require even more correction. Would not recommend. Update: After posting this review, AlignerCo reached out, apologized, and assigned a Resolution Specialist (James Myles) who confirmed my aligners passed fit approval and is now expediting production of my remaining aligners. I'll update this review again once everything actually ships and arrives. Update (October 8): It has now been 8 weeks since I first posted this review, and I'm still not done. After I posted, AlignerCo assigned a Resolution Specialist who approved my fit and said on Aug 19 that my aligners and retainers were being made together. On Aug 27 he said they were in active fabrication. I was repeatedly emailed that my order had shipped, but the aligners (Steps 1-5) didn't actually reach me until around Oct 5, about 6 weeks after that promise, and they came with no retainers. Only after I asked in writing did I learn that my plan is 12 steps, that I was never told it would be released in batches, and that my remaining aligners (Steps 6-12) and retainers won't be made until I send more photos for approval. I was also told an additional set of retainers I'd been offered would only be made if I removed this review. Nine months in, I still don't have my full treatment.